Call Center Representative Job at LHH in Sacramento

Base pay range

$19.00/hr - $20.00/hr

Call Center Representative – Sacramento, CA

LHH is teaming up with a customer-focused organization in Sacramento, CA in search of a Call Center Representative to support high-volume inbound customer service operations.

This is a great opportunity to join a fast-paced team that values professionalism, empathy, and accuracy. The organization offers a stable work environment and the chance to gain experience in a regulated industry. If you enjoy helping people and thrive in a structured setting, this role could be a great fit.

The ideal candidate is someone with at least two years of experience in a high-volume call center, who communicates clearly and confidently, and who can navigate multiple systems while maintaining a positive customer experience. Experience in banking or financial services is highly preferred.

Key Responsibilities:

• Handle a high volume of inbound calls with professionalism and empathy
• Assist customers with account inquiries, transactions, and issue resolution
• Accurately document all customer interactions
• Research and resolve customer issues in a timely manner
• Provide product and service information, upselling where appropriate
• Meet or exceed call handling and quality performance metrics

Qualifications:

• Minimum 2 years of experience in a high-volume call center
• Strong verbal and written communication skills
• Proficiency with computer systems and data entry
• Ability to multitask across multiple screens and systems
• Calm and effective problem-solving under pressure
• Banking or financial services experience preferred
• High school diploma or equivalent required
• Bilingual abilities in Spanish preferred

Job Type: Contract

Start Date: ASAP

Location: Fully onsite in Sacramento, CA

Hours: Full-time, Monday–Friday (standard business hours)

Pay Rate: $19–$20/hour

Benefits offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

If you have the qualifications above and are interested in this opportunity – please apply today! If you are curious what else is available, please review the LHH website!

Seniority level

• Entry level

Employment type

• Contract

Job function

• Customer Service and Administrative

Industries

• Banking, Financial Services, and Investment Banking

Referrals increase your chances of interviewing at LHH by 2x

Inferred from the description for this job

• Medical insurance
• Vision insurance
• 401(k)

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