New York Psychotherapy and Counseling Center (NYPCC) is hiring: Call Center Repr

Overview

Join to apply for the Call Center Representative role at Swift7 Consultants.

We are seeking a Call Center Representative who is passionate about providing excellent customer service and resolving inquiries with professionalism and efficiency. The ideal candidate will have strong communication skills, a proactive attitude, and the ability to handle high-volume calls in a fast-paced environment.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a professional manner
• Provide accurate information regarding services, accounts, and procedures
• Handle customer complaints and escalate issues when necessary
• Maintain detailed records of customer interactions in the system
• Meet individual and team performance targets and quality standards
• Collaborate with other departments to resolve complex issues
• Follow established protocols and ensure compliance with company policies

Qualifications

• High school diploma or equivalent required
• Previous experience in a call center or customer service role preferred
• Excellent verbal and written communication skills
• Strong problem-solving and organizational abilities
• Ability to multitask and remain calm under pressure
• Proficient in basic computer applications and CRM software
• Strong attention to detail and a customer-first mindset

Benefits

• Competitive salary: $48,000–$52,000 annually
• Opportunities for career growth and advancement
• Professional development and training programs
• Supportive team environment and structured onboarding
• Paid time off and holidays
• Comprehensive health, dental, and vision insurance
• Retirement plan options

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Marketing Services