Internet Brands is hiring: Call Center Representative in Minneapolis

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About Premier Disability

Premier Disability Services, LLC is a full-service social security disability advocacy firm. We assist individuals in successfully obtaining their Social Security Disability benefits. Each month, our office is contacted by thousands of Americans needing assistance with their disability claim to assist over 100,000 individuals in filing their applications successfully. Join our team!

About This Role

Premier Disability Services is looking for Call Center Representatives to join our growing Minneapolis, MN-based team! This is an entry-level role that will allow you to learn best practices and become familiar with effective communications with lawyer clients. Premier Disability Services, LLC, Center Representatives have the opportunity for long-term advancement - all while changing people’s lives for the better.

In this role, you will provide high-quality phone support to attorney clients. You’ll follow an established process to gather information, document responses, and follow up with potential new clients on a regular basis.

Terms: Full-Time. This is an hourly, non-exempt position.

Hours of operation: Monday through Friday 8am – 8pm

Location: Office located in Brooklyn Park, MN

Compensation: For remote employees, we offer $16/hr. In office employees, we offer $20/hr. You will have the opportunity to earn up to $500/month in bonuses based on performance metrics.

Responsibilities

• Make outbound calls to clients who are requesting our services
• Answer incoming calls from potential clients
• Provide accurate information to clients regarding their case
• Convey the benefits of the Premier Disability services
• Gather information, document responses, and keep a detailed record of all customer interactions in our CRM database

Requirements

• Excellent oral and interpersonal communication skills
• Professional phone manners and a friendly attitude
• Active listening skills and problem-solving skills
• Ability to handle client objections and de-escalate challenging situations
• Ability to retain information and learn new systems quickly
• Ability to navigate and multitask across multiple systems and using CRM software
• Strong computer knowledge and typing skills of at least 50 WPM

What we offer

• Medical, Dental and Vision insurance
• PTO and paid holidays
• Cafeteria onsite and a subsidized lunch program
• Opportunities to grow within the company

In addition to our culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family, including health insurance options, FSA, disability and life insurance, a 401(k) with company match, PTO, paid holidays, commuter benefits, EAP and well-being coaching. Voluntary benefits include home, auto and pet insurance, and discounted legal and financial services. For more details, inquire during the interview process.

Internet Brands, headquartered in El Segundo, Calif, is an equal opportunity employer.

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