Northern Nevada Medical Group is hiring: Call Center Specialist in Sparks

Overview

Call Center Specialist at Northern Nevada Medical Group (NNMG), part of Northern Nevada Health System. The Call Center Specialist is responsible for answering incoming calls and scheduling patient appointments, including patient registration, insurance eligibility, appointment verification, rescheduling, and the intake of other general telephone inquiries. The position also requires supporting the Call Center/practice by providing effective customer service to patients and medical offices.

About Northern Nevada Medical Group

Northern Nevada Medical Group, part of Northern Nevada Health System, offers a comprehensive range of healthcare services for the entire family. Our providers offer wellness services, family, geriatric and internal medicine, along with specialty care including cardiology, general surgery, podiatry and sleep medicine. Independence Physician Management (IPM), a subsidiary of UHS, was formed in 2012 as the physician services unit of UHS. IPM develops and manages multi-specialty physician networks and urgent care clinics which align with UHS acute care facilities. It also provides selected services for the Behavioral Health division of UHS. Through continuing growth, IPM operates in 11 markets across six states and the District of Columbia. Our leadership team, practitioners, and teams of healthcare professionals are collectively dedicated to improving the health and wellness of people in the communities we serve.

Responsibilities

• Answer incoming calls and schedule patient appointments.


• Register patients, verify insurance eligibility, appointment verification, reschedule as needed, and handle other general telephone inquiries.


• Provide effective customer service to patients and medical offices; support Call Center/practice operations.


• Maintain organization, communication, calm disposition, and adaptability to flexible work schedules and interruptions.


• Maintain confidentiality and professional appearance; execute assignments to successful conclusions.


• Problem-solve and escalate calls to triage or supervising personnel as appropriate.


• Other duties as assigned.

Qualifications

• Attention to detail; thorough in completing work tasks.


• Exceptional telephone manner; excellent interpersonal and communication skills.


• Knowledge of medical terminology and electronic patient management systems; CPM/EMR systems.


• Proficient in office procedures; ability to type 35 wpm with 90% accuracy.


• Self-starter; detail-oriented; able to work under pressure; flexible, organized.


• Customer service principles and processes; knowledge to meet customer needs and satisfaction.


• Bi-lingual English/Spanish is a plus; High School diploma or GED; Medical Office experience is a plus.

Benefits

• A challenging and rewarding work environment


• Competitive compensation and generous paid time off


• Medical, dental, vision and prescription drug plans


• 401(k) with company match


• Career development opportunities within UHS and its 300+ subsidiaries

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and support recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex, pregnancy, gender identity and sexual orientation, genetic information, national origin, disability status, protected veteran status or other characteristics protected by federal, state or local laws. We value diversity and inclusion.

Notice

During the recruitment process, no recruiter or employee will request financial or personal information via email. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, contact us at: https://uhs.alertline.com or 1-800-852-3449.

Pay Transparency

UHS and all its subsidiaries comply with pay transparency laws; salary ranges are posted where applicable and offers are based on education and related experience.

Avoid and Report Recruitment Scams

Be aware of recruitment scams; refer to legitimate UHS career websites to verify opportunities and report concerns.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other

Industries

• Hospitals and Health Care and Mental Health Care