Universal Health Services is hiring: Call Center Specialist in Reno

Job Posting: Call Center Specialist

Northern Nevada Medical Group, part of Northern Nevada Health System, offers a comprehensive range of healthcare services for the entire family. Our providers offer wellness services, family, geriatric and internal medicine, along with specialty care including cardiology, general surgery, podiatry and sleep medicine.

Independence Physician Management (IPM), a subsidiary of UHS, was formed in 2012 as the physician services unit of UHS. IPM develops and manages multi-specialty physician networks and urgent care clinics which align with UHS acute care facilities. It also provides selected services for the Behavioral Health division of UHS. Through continuing growth, IPM operates in 11 markets across six states and the District of Columbia. Our leadership team, practitioners, and teams of healthcare professionals are collectively dedicated to improving the health and wellness of people in the communities we serve.

Position Summary

The Call Center Specialist is responsible for answering incoming calls and scheduling patient appointments. This includes patient registration, insurance eligibility, appointment verification, rescheduling, and the intake of other general telephone inquiries. The position also requires supporting the Call Center/practice by providing effective customer service to patients and medical offices. Scheduling Specialists possess organization and communication skills. Maintains emotional stability and calm disposition and has the ability to relate positively with all levels of professionals. Has the ability to adapt to flexible work schedules and frequent interruptions. Possesses willingness to improve where necessary. Loyal, reliable, tactful, honest and discreet maintaining confidentiality at all times. Exhibits professional appearance. Must be able to carry out specific assignments to successful conclusion. Has ability to problem solve and make decisions and escalate calls to triage or supervising personnel as appropriate. Other duties as assigned.

Benefit Highlights

A challenging and rewarding work environment

Competitive compensation & generous paid time off

Excellent medical, dental, vision and prescription drug plans

401(K) with company match

Career development opportunities within UHS and its 300+ subsidiaries!

Qualifications

Required knowledge, skills, licensure, training & travel requirements:

Job requires being careful about detail and thorough in completing work tasks

Exceptional telephone manner

Excellent interpersonal and communication skills

Knowledge of medical terminology and electronic patient management systems

Knowledge of administrative and clerical procedures and systems, and other office procedures and terminology

Knowledge of electronic equipment, computer hardware and software, including applications

Ability to apply knowledge of office procedures and carry out tasks accordingly

Ability to use CPM/EMR system effectively

Ability to type 35 wpm with 90% accuracy

Be a self-starter with attention to detail

Must be flexible, organized, and function well under pressure

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

Bi-lingual English/Spanish is a plus

High School diploma or GED required

Medical Office experience is a plus

EEO Statement: All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.