Overview
Killeen, TX — Full-Time & Part-Time
MCI is a leading Business Process Outsourcing (BPO) company that delivers tailored solutions to meet clients’ needs. We are seeking enthusiastic Call Center Representatives to support inbound and outbound customer service and sales initiatives for a diverse portfolio of well-known clients. You’ll respond to inquiries, reach out to existing customers to provide support, and promote new products and services. This is an opportunity to work on high-profile projects with recognizable brands. No prior call center experience required; we welcome candidates from all customer-facing industries. To be considered, please complete a full application on our company careers page, including screening questions and a brief pre-employment test.
Position Details
- Job Type: Full-Time & Part-Time
- Pay Types: Hourly
Responsibilities
- Handle inbound and outbound calls professionally and efficiently.
- Resolve customer issues on the first call through problem-solving.
- Research and retrieve information across systems to support customer needs.
- Accurately document interactions and process claims.
- Guide customers through options to find the best solutions.
- Follow scripts, policies, and procedures while using available resources.
- Protect customer privacy and handle sensitive information.
- Escalate complex issues to the appropriate team members.
- Stay current with training, updates, and program knowledge.
- Maintain consistent attendance and adhere to scheduling requirements.
Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Strong communication and organizational skills
- Typing speed of 20+ WPM
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Reliable and punctual
- Skilled in troubleshooting and follow-up
- Able to multitask and self-manage effectively
- Excellent interpersonal skills
Preferred (Not Required)
- 1+ year of experience in customer service, tech support, sales, or administrative roles
- Experience in state or federal work environments
Conditions of Employment
- All MCI locations: Must be authorized to work in the country where the job is based.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Compensation & Benefits
Starting compensation is based on experience. We offer a range of benefits and incentives to support and reward team members, with programs that may vary by geography.
What You Can Expect From MCI
- Paid Time Off: PTO and paid holidays
- Incentives & Rewards: Contests with cash bonuses and prizes
- Health Benefits: Medical, dental, and vision coverage after 60 days for full-time; MEC plans after 30 days for all employees
- Retirement Savings
- Disability & Life Insurance options
- Supplemental Insurance: Accident and critical illness
- Career Growth: Internal promotions and advancement opportunities
- Paid Training
- Casual Dress Code
Equal Opportunity & Diversity
MCI is an equal opportunity employer. All aspects of employment are based on merit and qualifications. We do not discriminate on age, ancestry, color, gender identity or expression, national origin, disability, or any other protected characteristic. Reasonable accommodations may be provided as required by law.
About MCI: MCI helps customers address CX and DX challenges with industry-leading solutions. We provide BPO, staff augmentation, contact center services, and IT services across multiple brands and locations.
Disclaimer: This job description is a general overview and not all-inclusive. The employer reserves the right to revise the description at any time. This is not an employment contract, and either party may terminate employment at any time for any reason.