Human Resources Administrator Job at MassMarkets in Killeen

Overview

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Position Overview: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Location & Employment Type

Location: Killeen, TX

Job Type: Full-Time

Pay Types: Salary

Role Summary

We are seeking a skilled and experienced Human Resource Administrator to help drive and support our people initiatives. In this role, you will collaborate closely with leadership to deliver internal HR support and contribute to the continuous improvement of HR processes. The ideal candidate is a dynamic public speaker, personable, creative, dependable, and demonstrates a strong work ethic. Prior experience in call center operations or client services is highly desirable. This is a full-time, on-site position and requires employees to report to work at one of our locations. Bonuses opportunities, comprehensive medical, dental and vision benefits, paid vacation and holidays, and contest incentives are offered. To be considered, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

• Provide general HR support in collaboration with operations teams
• Partner with the Talent Acquisition Team to ensure smooth and accurate onboarding of new hires
• Deliver high-level administrative and professional support
• Draft and edit correspondence, reports, and other documents; gather and research information as needed
• Align HR strategies with business goals and recommend improvements
• Foster employee engagement through proactive and hands-on approaches, including remote interactions
• Stay responsive to evolving business needs and external economic factors
• Champion innovative HR solutions and process enhancements
• Support employee relations, retention, and recognition programs
• Manage a high-volume workload and multiple priorities effectively
• Demonstrate excellent organizational and interpersonal skills

Qualifications

• Minimum 1 year of experience in HR administration
• Some undergraduate education required
• Strong interpersonal and communication skills
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Familiarity with training tools and techniques
• Effective conflict resolution and time management skills
• Strong presentation skills, both written and verbal
• Ability to thrive in a fast-paced, professional environment
• Skilled in planning, coordination, and adapting to various learning styles
• Comfortable giving and receiving constructive feedback
• Capable of prioritizing tasks and meeting deadlines efficiently

Preferred Qualifications

• Experience in military, government (local, state, or federal) settings
• Background in contact center environments
• Degree from an accredited two- or four-year college or university
• SHRM-SCP or equivalent HR certification

Conditions of Employment

All MCI Locations. Must be authorized to work in the country where the job is based.

Subject to the program and location of the position. Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Compensation & Benefits

Starting compensation is based on experience. We offer a variety of benefits and incentives to support and reward our team members.

Benefits

• Paid Time Off: PTO and paid holidays
• Incentives & Rewards: Contests with cash bonuses and prizes
• Health Benefits: Medical, dental, and vision coverage after 60 days (MEC plans after 30 days, varies by location)
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance: Accident and critical illness
• Career Growth: Internal promotions opportunities
• Paid Training
• Casual Dress Code

About MCI

MCI helps customers take on CX and DX challenges by delivering industry-leading solutions. MCI provides BPO, staff augmentation, contact center services, and IT services across multiple locations and brands. Details about divisions and achievements are provided in the original listing.

Equal Employment Opportunity

All aspects of employment at MCI are based on merit and qualifications. MCI maintains a work environment free from discrimination and harassment. MCI will not discriminate based on age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, race, religion, sex, sexual orientation, or other protected characteristics. MCI complies with local and federal requirements and provides reasonable accommodations where required by law.

Disclaimers

The job description is intended as a general overview. The employer reserves the right to revise the description and to hire for the position at any time. This description is not a contract.