Five Star Group is hiring: Call Center CSR in Xenia

Five Star Home Services is a network of top-rated home services companies located throughout Greater Dayton, Greater Columbus, and Greater Cincinnati. We offer affordable plumbing, heating, air conditioning, air quality, and electrical services at fair and competitive prices. Our team includes master plumbers, HVAC technicians, and master electricians available around the clock with emergency repair services across our three major metro areas.

Five Star Home Services is seeking experienced customer service representatives to join our team at our Xenia location. Previous applicants and candidates with experience in the Home Services industry and with Service Titan are strongly encouraged to apply.

This is an in-office position.

Do you go above and beyond for your customers? Are your customer service skills above the standard? If you said yes, come over to Five Star Home Services where our award-winning customer service can’t be beat!

If you are looking for full-time or part-time employment, let our professional management team help you find your career “Within the Stars.”

We are looking for energetic and results-driven individuals to join our customer service team in our Xenia office.

To ensure success and a healthy work-life balance, Five Star Home Services offers:

• On-the-Job Training Program
• A knowledgeable management team to help you excel in your career
• Full-Time and Part-Time Schedules
• Competitive wages paid weekly on Fridays
• A complete benefits package after 90 days of employment for full-time employees
• Paid Time Off (PTO) and company-paid holidays, among other benefits

If you currently feel that you are in a dead-end job and want a change, look no further. With Five Star Home Services, the sky’s the limit, and we want to help you become the “Shining Star” that you are!

The training rate of pay for individuals without call center work experience or with less than 1 year of experience is $14/hr. Upon successful completion of training, the pay may increase to $17/hr.

The starting pay rate for individuals with 1 year or more of relevant call center experience is $17.25/hr. to $23/hr.

We are currently looking to fill evening and weekend shifts but encourage all to apply.

Position Summary: The Customer Service Representative is the voice of our company. The CSR will be responsible for booking service appointments while promoting a professional, award-winning Five Star Service to ensure customer satisfaction.

Duties & Responsibilities:

• Interacts with customers via telephone, email, and online chat to provide support and information on products or services.
• Manages our Service Technicians’ calendars through Service Titan.
• Delivers call scripts with an authentic cadence, being clear, compelling, and personable.
• Takes ownership and responds to customer requests, resolving issues while promoting the brand.
• Establishes positive rapport with customers to promote repeat business.
• Participates in training to increase booked appointments.
• Adheres to the company’s plan for resolving customer complaints quickly and effectively.
• Maintains and updates the customer database with complete and accurate information.
• Performs other duties as assigned.
• Communication — The ability to communicate clearly and effectively, both orally and in writing.
• Customer Service — The ability to meet customer expectations and requirements, explaining services clearly and encouraging questions.
• Attention to Detail — The ability to be thorough and accurate in all tasks.
• Time Management — Prioritizing important tasks and working efficiently.
• Attendance — Consistently showing up for work and completing scheduled hours.

#J-18808-Ljbffr