UPMC is hiring: LPN - Call Center in Altoona

UPMC Altoona Regional Health Services is hiring a full-time LPN - Call Center to answer all incoming phone calls and respond to patients with the physicians' answers. This role works Monday - Friday with varied shifts between 8 am - 5:30 pm. Upon completion of training, the position offers the option to work from home 50% of the time.

Responsibilities:

1. Handle outgoing calls to patients with responses from providers, including calling or faxing prescriptions.
2. Follow OSHA recommendations regarding housekeeping duties.
3. Manage emails from patients and responses from providers.
4. Document appropriately.
5. Occasionally schedule physician referrals, lab, and diagnostic studies at hospitals and other facilities.
6. Request reports from facilities and distribute them to relevant departments for provider access.
7. Provide patients with complete information about tests or procedures, including preparation requirements.
8. Schedule appointments via telephone based on patient or provider requests, following physician parameters.
9. Handle incoming and outgoing faxes from facilities and pharmacies.
10. Respond to patient calls regarding illness, medication refills, etc., document per policy, and forward information to the appropriate physician.