Mercy is hiring: Patient Service Agent - Call Center - Mercy Clinic South in Che

Overview

Patient Service Agent - Call Center - Mercy Clinic South

Responsibilities

• Schedule patient appointments and take patient messages.
• Provide general information regarding visit instructions and expectations.
• Maintain a calm, pleasant, professional attitude.
• Deliver excellent customer service using exceptional telephone etiquette.

Minimum Required Qualifications

• Education: High School Diploma or Equivalent
• Experience: Customer Service experience
• Other Skills and Knowledge: Basic computer skills, Data Entry

Preferred Qualifications

• Professional, courteous, and compassionate attitude
• Ability to multi-task
• Type 60 wpm

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

#J-18808-Ljbffr