Call Center Representative Job at State of South Carolina in Lexington

Salary: $41,947.00 - $59,500.00 Annually
Location : Lexington County, SC
Job Type: FTE - Full-Time
Job Number: 179921
Agency: Department of Revenue
Division: Taxpayer & Business Services
Opening Date: 09/04/2025
Closing Date: 9/14/2025 11:59 PM Eastern
Class Code:: AA75
Position Number:: Multiple Positions
Normal Work Schedule:: Monday - Friday (8:30 - 5:00)
Pay Grade: GEN06
Hiring Range - Min.: $41,947.00
Hiring Range - Max.: $59,500.00
Opening Date: 09/04/2025
EEO Statement: Equal Opportunity Employer
Agency Specific Application Procedures:: Apply online and complete the application fully, including all current and previous work history and education. You may submit a resume, but it will not be considered as a substitute for completing the entire application.
Veteran Preference Statement: South Carolina is making our Veterans a priority for employment in state agencies and institutions.

Job Responsibilities
Who we are:

At the South Carolina Department of Revenue (SCDOR), we are funding a better state to live, work, and play. Offering excellent benefits, hybrid work schedules, defined career paths, tuition assistance, and self-development opportunities, we are a trustworthy partner to our customers and an innovative workplace that supports work-life balance and empowers our employees to reach their highest potential. Open the door to a career at the SCDOR and discover why 93% of our employees see how their work contributes to the SCDOR's success-by collecting 95% of South Carolina's general fund, our team serves with purpose and impacts the success of our community.

Learn more about why you should join our team at
We are looking for teammates who are:

• Ready to thrive in a fast-paced environment that requires quick decision making
• Able to communicate effectively and exercise patience with customers, both over the phone and through written correspondence
• Committed to customer service and interested in helping their fellow South Carolina taxpayers
• Eager to build a career and advance at our agency

What you will do:
You will work out of the SCDOR's inbound call center, a dynamic work environment where excellent customer service and promoting taxpayer self-sufficiency are the main goals. In addition to answering calls, you will assist customers through email and our web messaging portal.

Primary job duties include:

• Assisting and educating customers, helping them resolve basic issues related to their Individual Income Tax, Sales Tax, and Withholding Tax accounts
• Reviewing customer accounts, including past correspondence and resolutions, to determine the best way to assist customers
• Helping customers reset their passwords and regain access to MyDORWAY, the SCDOR's online tax portal.
• Learning about state tax laws and regulations, SCDOR internal policies, and MyDORWAY, then applying that knowledge to resolve customer issues
• Submitting account adjustment requests and redirecting complex calls to the appropriate SCDOR section when necessary
• Informing customers of the best way to resolve future issues on their own, if possible

Minimum and Additional Requirements
Either

1. A high school diploma and directly related work experience (customer service experience in either a call center or office environment) OR
2. A bachelor's degree

Academic degrees must be from an accredited institution of higher learning.

Preferred Qualifications

Inbound Call Center and customer service experience in an office environment.

Additional Comments

• We have multiple openings for this position.
• EEO: The SCDOR is committed to providing equal employment opportunities to all and does not discriminate on the basis of age, race, color, religion, sex, national origin, disability, and pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation.
• Training: Call Center Representatives will participate in a training program to ensure they have the knowledge and skills to successfully perform their job.
• Hours: Work hours are 8:30 a.m. - 5:00 p.m., Monday - Friday (37.5 hours per week)
• Telework schedule: This position may be eligible to work remotely up to two days per week.
• Career Development Plan: This position is part of an SCDOR Career Development Plan, which provides opportunities for growth and development.

Ready to apply?

• Apply online and complete the application fully, including all current and previous work history and education.
• You may submit a resume, but it will not be considered as a substitute for completing the entire application.
• Candidates selected to move forward in the hiring process will be contacted to complete an aptitude or skills assessment and personality profile (using Criteria Corp) and may be contacted to complete a one-way virtual interview (using Spark Hire).
• Candidates selected for hire are required to comply with all SCDOR tax requirements and are subject to a National Criminal Background Check, which includes fingerprinting.

Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
01

How did you hear about the SCDOR as a potential employer? Select all that apply.

• LinkedIn
• Other social media
• South Carolina Careers: careers.sc.gov
• Other on-line job board
• College/university career fair or website
• ReveNews (SCDOR's email newsletter)
• SCDOR Call Center
• Current or former SCDOR employee
• Other (please specify below)

02

If applicable, what other source did you use to hear about us as a potential employer?
03

Please type in your full legal name (First, Middle, Last) as it appears on your Social Security Card.
04

I understand that a college transcript is required to be considered for this position (if applicable). Attach to application or email to employment@dor.sc.gov.

• Yes
• No

05

Please type your preferred name (nickname) to be used on your work accounts and employee ID.
06

Are you currently employed by the SCDOR?

• Yes
• No

07

Select your highest level of education.

• Bachelor's degree or higher
• Associate's degree
• High school diploma or GED
• None of the above

08

How many years of customer service experience do you have in an office setting or a call center environment?

• 3 years or more
• 1 - 2 years
• less than 1 year
• No experience in an office setting or in a call center

09

Do you have inbound call center experience?

• Yes
• No

10

How many years of inbound call center experience do you have?

• 3 years or more
• 1 -2 years
• Less than 1 year
• No experience in an inbound call center

Required Question