Join to apply for the Call Center Representative role at South Carolina Department of Revenue
Who we are
At the South Carolina Department of Revenue (SCDOR), we are funding a better state to live, work, and play. We offer excellent benefits, hybrid work schedules, defined career paths, tuition assistance, and self-development opportunities. We are a trustworthy partner to our customers and an innovative workplace that supports work-life balance and empowers our employees to reach their highest potential. Open the door to a career at the SCDOR and discover why 93% of our employees see how their work contributes to the SCDOR’s success—by collecting 95% of South Carolina’s general fund, our team serves with purpose and impacts the success of our community.
What you will do
You will work in the SCDOR’s inbound call center, a dynamic environment where excellent customer service and promoting taxpayer self-sufficiency are the main goals. In addition to answering calls, you will assist customers through email and our web messaging portal.
Primary job duties include
- Assisting and educating customers, helping them resolve basic issues related to their Individual Income Tax, Sales Tax, and Withholding Tax accounts
- Reviewing customer accounts, including past correspondence and resolutions, to determine the best way to assist customers
- Helping customers reset their passwords and regain access to MyDORWAY, the SCDOR’s online tax portal
- Learning about state tax laws and regulations, SCDOR internal policies, and MyDORWAY, then applying that knowledge to resolve customer issues
- Submitting account adjustment requests and redirecting complex calls to the appropriate SCDOR section when necessary
- Informing customers of the best way to resolve future issues on their own, if possible
Minimum and additional requirements
- A high school diploma and directly related work experience (customer service experience in either a call center or office environment) OR
- A bachelor’s degree
Academic degrees must be from an accredited institution of higher learning.
Preferred qualifications
Inbound Call Center and customer service experience in an office environment.
Additional information
- We have multiple openings for this position.
- EEO: The SCDOR is committed to providing equal employment opportunities to all and does not discriminate on the basis of age, race, color, religion, sex, national origin, disability, and pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation.
- Training: Call Center Representatives will participate in a training program to ensure they have the knowledge and skills to successfully perform their job.
- Hours: 8:30 a.m. – 5:00 p.m., Monday – Friday (37.5 hours per week)
- Telework: This position may be eligible to work remotely up to two days per week.
- Career Development Plan: This position is part of an SCDOR Career Development Plan, which provides opportunities for growth and development.
Ready to apply?
- Apply online and complete the application fully, including all current and previous work history and education.
- You may submit a resume, but it will not be considered as a substitute for completing the entire application.
- Candidates selected to move forward in the hiring process will be contacted to complete an aptitude or skills assessment and personality profile (using Criteria Corp) and may be contacted to complete a one-way virtual interview (using Spark Hire).
- Candidates selected for hire are required to comply with all SCDOR tax requirements and are subject to a National Criminal Background Check, which includes fingerprinting.
This job description does not include all duties the employee may be required to perform. All job duties and requirements are subject to change at any time.