The Job Connection is hiring: Call Center Representatives in El Paso

Job description

• CLASS STARTS: October 20, 2025
• ONSITE UP TO 60 DAYS FOR TRAINING AFTERWARDS WILL BECOME REMOTE
• Must be located in El Paso, TX
• Equipment is provided
• Must have a quiet environment to work from home
• Stable and reliable internet connection
• Must pass a Drug Screen /Background Check

Schedule:

• Monday-Friday (No Weekends)
• Mandatory Overtime
• 8:00am-6:15pm

Pay Rate:

$15.00

Education

• High school diploma (or equivalent)

Job Type: Full-time

ESSENTIAL JOB FUNCTIONS:

1. Integrates the Company's strategic vision with all customer service activities.

2. Handles inter-Company and customers' inquiries, concerns and complaints regarding bills and services, including but not limited to:

· Relaying information on billing, rates, how to read a meter, energy efficiency, etc,

· Interviewing customers and initiating request for meter installation, start service, stop or change in service, etc.,

· Researching customer concerns and complaints, analyze data and determine appropriate action to be taken within established policies and procedures,

· Negotiating payment arrangements and preparing payment agreements,

· Evaluate and update customer information as appropriate,

· Guiding customers to outside sources for short or long-term assistance

3. Serves as liaison between customers and internal departments.

4.Prepares correspondence explaining reasons for high bills, billing errors, services available, etc.

5. Documents customer's transaction by entering notes on customer's account.

6. Maintains established performance standards for the position depending on assigned duties.

7. Complies with all applicable Company policies, procedures and code of ethics as well as all applicable governmental laws and regulations to include employment, safety and environmental standards and regulations.

8. Perform other related tasks that are not included but are within the context of the duties defined.

Expected hours: 40 per week

Experience level:

• 1 year of previous call center

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Call center

Schedule:

• Monday to Friday
• Must have open availability to work anytime from 7am-7pm

Ability to Relocate:

• El Paso, TX 79936: Relocate before starting work (Required)

Work Location: Hybrid remote in El Paso, TX

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid training
• Vision insurance