Call Center Representative Job at OnSpot Dermatology in Orlando

Qualifications
• Minimum one year medical front desk experience
• Excellent verbal and written communication skills in a customer service environment
• Proficient in use of computers and software programs
• Ability to handle confidential and sensitive information
• Must be detailed oriented and able to handle multi-tasks
• Extremely outgoing and willing to interact with new people and engage in conversation
• Customer service: 1 year (Required)
• Medical receptionist: 1 year (Required)

Responsibilities
• Check patients in and out in a polite and professional manner
• Answer telephone promptly
• Respond to voicemails in a timely manner
• Ability to multi task between incoming calls and checking patients in and out
• Obtain and enter accurate demographic information
• Input and verify insurance and referral information
• Process patient medical records
• Process patient payments (co-pays, self-pay charges and purchased products)
• Facilitates the patient flow and is capable of communicating with our patients and clinical staff
• Answer questions and offer specific information about our mobile medical practice
• Schedule or reschedule appointments for patients across 5 territories
• Ensure our patients are receiving patient care like no other