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OneTouch Direct

Call Center Supervisor - TPA Job at OneTouch Direct in Tampa

OneTouch Direct, Tampa, FL, United States, 33646

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This range is provided by OneTouch Direct. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$39,520.00/yr - $49,920.00/yr

Join our dynamic team at OneTouch Direct, a leader in providing comprehensive contact center solutions to Fortune 500 companies. We pride ourselves on delivering exceptional service while cultivating a supportive and engaging workplace culture. We are currently seeking an experienced Call Center Supervisor to oversee our operations and be a pivotal part of our continued growth.

As a Call Center Supervisor, you will be responsible for managing a team of customer service agents, ensuring optimal performance, and maintaining high levels of employee engagement. You will play a crucial role in driving key performance indicators and contributing to our mission of excellence in service delivery.

Key Responsibilities:

  • Lead and supervise a team of call center agents, ensuring adherence to policies and optimum performance
  • Monitor, analyze, and report on team performance metrics, identifying areas for improvement
  • Conduct regular coaching sessions and training to foster employee development and motivation
  • Develop and implement strategies to achieve performance targets and enhance operational efficiency
  • Ensure high levels of customer satisfaction through effective management of service delivery
  • Handle escalated customer queries and resolve complex issues as they arise
  • Collaborate with upper management to align departmental goals with organizational objectives

Requirements

  • 2+ years of supervisory experience in a call center environment
  • Strong leadership and team management skills
  • Exceptional verbal and written communication abilities
  • Ability to analyze data and make informed decisions
  • Knowledge of call center operations and metrics
  • Proficiency in call center management software and Microsoft Office

Join us at OneTouch Direct, where you can drive positive change, inspire your team, and make a difference in the lives of our customers!

Benefits

  • Full time. 40 hours per week schedule with overtime opportunities!
  • Great pay. Hourly base salary + benefits!
  • Training. Paid training & development
  • Benefits. Health Care Plan (Medical, Dental & Vision)
  • Growth. Opportunity for professional and personal growth
  • Culture. Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment

Seniority level

  • Seniority level

    Mid-Senior level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Other

  • Industries

    IT Services and IT Consulting

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