Call Center Representative (Hybrid) Job at Chesapeake Health Care in Annapolis

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Position: Remote Call Center Representative

Annapolis ENT, a division of Chesapeake Specialty Care, is hiring a Call Center Representative to work in-office for training and then transition to a hybrid position, Monday through Friday.

Requirements: Must reside in Maryland and be able to commute to Annapolis office as needed.

Starting salary is $17-$20/hr plus benefits.

Initial training is conducted in-person at our Annapolis office for 1-2 months.

Responsibilities:

• Schedule appointments, verifying insurance, demographic details, and reason for visit.
• Respond to emails and messages promptly.
• Maintain a positive attitude during busy hours.
• Call patients affected by schedule changes to reschedule appointments.

Required Skills/Abilities:

• Strong critical thinking, organizational, and problem-solving skills.
• Ability to work independently.
• Effective verbal communication and interpersonal skills, including courtesy and resourcefulness.

Education and Experience:

• Call center experience preferred but not required, ideally in a medical setting.
• Computer and technology proficiency required.
• High school diploma or equivalent.
• Bilingual in Spanish and English is a plus.

Physical Requirements:

• Prolonged sitting and working on a computer.

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Hospitals and Health Care