Bilingual Call Center Representative Job at Familyeyephysicians in Oak Lawn

Position:Bilingual Call Center Representative

Location: Oak Lawn, IL

Remote Status: On-Site

Job Id:497

# of Openings:1

The Call Center Representative is a part of the Call Center team and supports the Family Eye Physicians objective to be a Sales & Service Organization by providing excellent customer service, welcoming patients, scheduling appointments and answering patient questions.

The Call Center Representative is responsible for the following:

• Ensure excellent patient care in collaboration with all levels within the organization including providers, clinic, front desk and billing
• Provide excellent patient care by answering the phone in a calm and courteous manner
• Patiently answer questions from patients, providing information on services and addressing any concerns; consult/collaborate with co-workers and team members to answer questions when needed
• Schedule, reschedule, and cancel appointments as necessary.
• Update patient recalls as necessary.
• Schedule return appointments for follow-up as necessary.
• Verify patient insurance and address information.
• Develop a comprehensive knowledge and understanding of the practice services and products offered
• Adhere to and assure compliance with all FEP established policies and procedures as well as applicable regulations including HIPAA

• Ability to deal professionally, courteously, and efficiently with staff, and patients and to remain calm under stress
• Knowledge of all confidentiality requirements regarding patients (including HIPAA) and strict maintenance of proper confidentiality on all such information
• Excellent communication skills; communicates effectively with patients, co-workers and other team members
• Strong organizational skills including time management, problem solving, communication, interpersonal, and patient care
• Maintains composure under pressure and thrives in fast-paced environment
• A service-oriented mentality and a genuine interest in addressing patient concerns and resolving problems
• Ability to work and solve problems with minimal supervision
• Knowledge of medical terminology and insurance