Family Eye Physicians is hiring: Bilingual Call Center Representative in Oak Law

Join to apply for the Bilingual Call Center Representative role at Family Eye Physicians.

The Call Center Representative is part of the Call Center team and supports the Family Eye Physicians objective to be a Sales & Service Organization by providing excellent customer service, welcoming patients, scheduling appointments and answering patient questions.

Responsibilities

• Ensure excellent patient care in collaboration with all levels within the organization including providers, clinic, front desk and billing
• Provide excellent patient care by answering the phone in a calm and courteous manner
• Patiently answer questions from patients, providing information on services and addressing any concerns; consult/collaborate with co-workers and team members to answer questions when needed
• Schedule, reschedule, and cancel appointments as necessary
• Update patient recalls as necessary
• Schedule return appointments for follow-up as necessary
• Verify patient insurance and address information
• Develop a comprehensive knowledge and understanding of the practice services and products offered
• Adhere to and assure compliance with all FEP established policies and procedures as well as applicable regulations including HIPAA

Experience, Skills And Abilities

• Ability to deal professionally, courteously, and efficiently with staff, and patients and to remain calm under stress
• Knowledge of all confidentiality requirements regarding patients (including HIPAA) and strict maintenance of proper confidentiality on all such information
• Excellent communication skills; communicates effectively with patients, co-workers and other team members
• Strong organizational skills including time management, problem solving, communication, interpersonal, and patient care
• Maintains composure under pressure and thrives in fast-paced environment
• Strong customer service skills
• A service-oriented mentality and a genuine interest in addressing patient concerns and resolving problems
• Ability to work and solve problems with minimal supervision
• Knowledge of medical terminology and insurance
• Basic computer proficiency
• Bi-lingual - Spanish, Polish

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Wellness and Fitness Services