Swoon is hiring: IT Support Specialist in Sacramento

Swoon is hiring an IT Help Desk – Tier 1 Support Specialist for an exciting position with one of its largest energy and utilities clients. 

Duration: 12 months
Location: Onsite, Sacramento for 3-6 months, hybrid after that
Pay rate: 21$ per hour, 40 hours a week, Mon to Friday

Responsibilities:

• Provide Tier 1 remote technical support for IT-related issues.
• Handle IT service desk and call center customer service requests.
• Assist with Microsoft Windows applications, troubleshooting, and networking.
• Diagnose and resolve hardware, software, and connectivity problems.
• Support mobile devices (iPhone, iPad) and peripheral devices.
• Monitor network alerts and escalate critical issues.
• Document service requests and follow through to resolution.

Work Environment:

• Initially 100% onsite for training and mentorship.
• Hybrid schedule available after 3-6 months based on performance.

Requirements:

• High school diploma or equivalent.
• 1 year of IT service/help desk or customer service experience.
• Proficiency in Microsoft Office Suite and enterprise IT environments.
• Strong troubleshooting, communication, and teamwork skills.
• Ability to meet attendance expectations.
• Typing speed of at least 35 words per minute (WPM).

Preferred Qualifications:

• IT certifications or relevant coursework.
• 2-4 years of IT or customer service experience.
• Advanced problem-solving and analytical skills.
• Knowledge of networking, TCP/IP, and IT infrastructure.

Schedule:

• Monday to Friday, start time between 6:00 AM - 9:30 AM.
• Shift details to be determined.

This role is ideal for candidates passionate about IT support and customer service, with opportunities for growth in a hybrid work environment.