IT Support Specialist Job at Guardian Fleet Services in Nashville

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SUMMARY OF POSITION: The IT Support Specialist provides Helpdesk support and works with all facilities and offices to ensure computers are operational. This includes software, hardware, setups, wiring, networking, troubleshooting and training.

Essential Duties And Responsibilities

• Performs Help Desk function by answering, documenting, resolving, escalating and prioritizing tickets.
• Trains users on use of hardware and software including, but not limited to applications, servers, storage and networking equipment.
• Performs basic network hardware and structured cabling installation and troubleshooting.
• Installs IT hardware and software as directed by IT Director.
• Identifies and resolves IT related hardware issues.
• Hardware and Application Support and route issues to the proper vendor.
• Active Directory and Application User management and roles.
• Utilize Root-Cause analysis to solve issues.
• Document all application process, procedures, configuration, and change management.
• Setup and Install Telecom and mobile devices: VoIP phones, Cell Phones, MDM, tablets/iPads, etc…
• Maintains confidentiality as it relates to company information and data.
• Communicates with facilities and IT Director the status of projects and issues.
• Up to 50% regional travel required to facilities as needed.
• Company vehicle may be provided.
• Assists IT Director to develop strategies for future IT needs.
• Occasional on-call duty for afterhours and weekend support 24x7.
• Other duties as assigned.
  
  

Minimum Qualifications

• Three (3) years of work experience or any combination of education, training, and experience which demonstrates the ability to perform the duties
• General knowledge of hosted application management and support
• Experience with the following technologies:
• Microsoft Windows Desktop Operating Systems
• Microsoft Windows Server – basic experience
• Microsoft Office 365 Email and Office applications
• IT Help Desk ticketing software
• PCs, laptops, IoT, MDM, Cell Phones, Printers, handhelds devices
• Network troubleshooting – TCP/IP, DHCP, DNS, Meraki
• Experience installing and troubleshooting Structured cabling
• Must have reliable transportation and clean driving record for regional travel.
• Highly self-motivated and works well in teams and under minimal supervision.
• Ability to meet all health, compliance, and competency requirements
• Ability to read, write, and speak fluent English; and communicate effectively verbally and in writing.
• Has successfully completed state required background and drug check.
  

SPECIAL CONSIDERATIONS: (desired but not mandatory)

• Azure Administration
• Social media and Website management and maintenance in a medium size company environment.
• Experience and/or Education in transportation field
• SharePoint Development
  
  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is frequently required to talk or hear. The employee is required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms; and smell. This job requires significant physical activities including standing, lifting, bending, stooping, pushing, pulling and twisting; and the physical agility to use stairs, a step ladder and to lift 20-40 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Note: Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Designation of essential and marginal functions is for the purpose of compliance with the Americans with Disability Act (ADA). All employees are required to perform all job duties, consistent with the ADA. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

Personal And Professional Conduct

• Fosters and supports a culture of compliance.
• Adheres to standards of cleanliness, grooming, hygiene and dress code.
• Works flexible hours including overtime, holiday and weekends as scheduled or as needed to fill schedule openings.
• Always follows company and OSHA safety rules and procedures.
• Wears proper non-slip shoes to prevent injury or falls.
• Wears and/or uses safety equipment and supplies when indicated and properly trained to use.
• Upholds local, state and federal government regulations.
  
  

Guardian Fleet Services is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications. We encourage all qualified applicants to apply.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Transportation/Trucking/Railroad

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