IT Support Specialist Job at Southaven Honda in Southaven

Overview

IT Support Specialist

The Lou Sobh Automotive Group is seeking an EXPERIENCED IT Specialist to join our exciting and motivated team at Southaven HONDA and Southaven KIA!!

Who We Are

At Lou Sobh Automotive Group, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at the Lou Sobh Automotive Group is absolutely critical to its success and we’re always looking for smart, engaging, creative and dynamic people who want to join a team where they matter.

Our goal is to exceed a client’s total expectation when they arrive at our dealership, so we realize we must first provide that level of investment to our employees through continual training, career development and opportunities for growth. Your professional development is one of our top priorities. That\'s why we\'re proud to offer our staff members with a comprehensive benefits package, competitive compensation plans, and abounding avenues to grow your career with us!

What We Offer

• Medical, Dental, and Vision Insurance
• Life Insurance
• Paid Time Off
• Paid Company Holidays
• Work-Life Balance
• Ongoing Professional Development
• Employee Discounts
• Family-Friendly and Inclusive Team Culture
• Career Growth and Internal Promotions
• Custom and Competitive Wage Plan

Job Summary

The IT Specialist is responsible for researching and implementing technological solutions to ensure sufficient systems capacity for organizational needs. This position will provide technical support for desktop and laptop computers, both Mac and PC, applications, and related technology. Support tasks include receiving, prioritizing, documenting, and actively resolving end user requests. Also responsible for specification, installation, and testing of computer systems and peripherals within established standards and guidelines.

Job Requirements

• Bachelor\'s Degree in MIS, IT, Computer Science or equivalent experience
• 2+ year experience in desktop hardware and PC/Mac application support within a networked environment
• Expert knowledge of Microsoft Windows and Office 365, Windows Server, Email Administration, Virtualization Technologies, Network Monitoring, LAN/WAN Networking Concepts, Mobile Devices, Phone System, MacOS Support, etc.
• Proficient with troubleshooting hardware/software issues including removal/replacement of hard drives, memory, etc. for both laptop and desktop computers.
• Proven problem-solving skills with attention to detail and follow-up
• Great customer service and communication skills

Essential Job Functions

• Troubleshooting and resolving technical issues, including hardware, software, and networking systems.
• Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures
• Recommends information technology strategies, policies, and procedures by evaluating organization outcomes.
• Respond to phone calls, email, and in-person requests for technical support
• Install, configure, and sustain ongoing usability of desktop/laptop computers, peripheral equipment and software within established standards and guidelines
• Work with vendor support contacts to resolve technical problems with desktop computing equipment and software
• Assist in the organization and inventory of all desktop hardware and software resources
• Support users in the use of computer equipment by providing training and advice
• Take ownership of user problems and be proactive when dealing with user issues

Physical Demands

• Requires minimum lifting ability of 30 pounds; may require heavy lifting of 50+ pounds with assistance of team members and/or equipment
• Walking, stooping, standing, stretching, bending, lifting and sitting for long periods of time