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Suigenerisinf

IT Support Specialist Job at Suigenerisinf in Fort Worth

Suigenerisinf, Fort Worth, TX, United States, 76102

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Job Description

Expected Start Date: June 2025

Position Level: Specialist

Job Purpose: To provide technical support to clients, manage IT environments, and optimize customers’ networking environments to facilitate maximum efficiency, productivity, and customer satisfaction.

Travel Required: Yes, and immediately. Expect to make around 3 trips to domestic, major-market locations each month, with each trip lasting 2-3 business days. There is no travel during weekends.

Primary Responsibilities:

  • Provide prompt and courteous help desk assistance to customers on-site and over the phone, demonstrating a thorough understanding of Local Area Networking, Internet basics and its workings (DNS, security, IP routing, HTTP, VPN, email routing, spam, etc.), and VoIP implementation and support.
  • Collaborate with vendors and clients to coordinate projects including development and installation of IT systems.
  • Build and manage relationships with third party vendors including, but not limited to, AllScripts, Sage, Apple, Intuit, ISPs, etc.
  • Develop and maintain documentation of all IT related processes and implementation plans.

Qualifications and Experience:

  • Education: Must have a high school diploma or GED.
  • Experience: 1-5 years of experience in the field of information technology or extensive history working for a service-based company.
  • Physical Requirements: Must be able to lift 50 pounds, work in hot/cold conditions, be able to work in lying, sitting, or standing position to include work on a ladder, attic and above ceiling tiles.

Benefits: Laptop, cell phone and data plan are provided.

After-hours work: Flexible hours, after-hours work.

Compensation listed is a starting salary.

Company Description

Sui Generis is an IT company that serves clients across 46 states and 4 countries, most of which are in the Dallas/Fort Worth area.

Sui Generis is an IT company that serves clients across 46 states and 4 countries, most of which are in the Dallas/Fort Worth area.

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Information Technology

  • Industries

    IT Services and IT Consulting

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