IT Support Specialist Job at SWE Homes, LP in Houston

Overview

We are seeking a IT Support Specialist to join our IT team at SWE Homes, LP. The successful candidate will provide technical support for desktops, laptops, printers, and meeting room equipment, with a focus on resolving Tier 1 and Tier 2 tickets.

Responsibilities

• Provide on-site and remote desktop support for PCs, mobile devices, printers, and LAN equipment; perform hardware maintenance, software support and installs, moves, adds, and changes (PCs).
• Troubleshoot and resolve issues related to printers, drive mappings, permissions, and other end-user computing items.
• Perform hardware and software maintenance and support for company devices.
• Maintain device configurations for optimization and reliability.
• Provide onsite desktop services at Company-designated locations, supporting desktop software and devices.
• Deliver desktop services in a manner that minimizes interruptions to daily operations.
• Perform proactive maintenance of desktops, software, and devices to minimize downtime.
• Install, maintain, and troubleshoot hardware and software on desktops.
• Respond to user inquiries in a timely manner and provide technical support.
• Set up new user accounts and profiles and assist with password issues.
• Collaborate with the IT team to resolve complex technical issues.
• Perform regular system updates and upgrades.
• Document all technical procedures and user guides.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Location: Houston, TX

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