CHAMP is hiring: IT Support Specialist in Cleveland

Overview

We’re looking for an entry-level IT Support Specialist to join our growing IT team. This is a hands-on opportunity to learn and contribute across a wide range of technologies, including Mac laptop support, digital conference room setups, and enterprise software tools. You’ll assist with day-to-day support tasks, gain exposure to hardware logistics, and collaborate with experienced team members to keep our distributed workforce productive and secure.

Base pay range

$45,000.00/yr - $60,000.00/yr

Build the digital infrastructure for modern vehicle ownership.

CHAMPtitles is a fast-growing GovTech SaaS company transforming outdated, paper-based systems into modern, secure, digital infrastructure. Our mission is to simplify and streamline vehicle titling and credentialing for governments, lenders, dealers, and drivers. We recognize the power of different perspectives, backgrounds and skills. We celebrate these differences and thrive on them for the benefit of our employees, our products and our community.

Responsibilities

• Support employees with basic technical issues, primarily on Mac laptops
• Help configure workstations, monitors, and peripherals across ~85 desks
• Assist in setting up and troubleshooting digital conference rooms
• Support remote employees by helping ship laptops, coordinate repairs, and track hardware across regions
• Learn to troubleshoot and resolve issues in tools like Microsoft 365, Slack, Zoom, Okta, Jira/Confluence
• Help reimage and provision laptops using standard internal processes
• Participate in responding to security alerts (e.g., malware detection) with guidance from senior team members
• Maintain accurate asset and inventory records under team direction
• Document solutions and contribute to internal knowledge base

What You’ll Learn

• Best practices for managing Mac environments in enterprise settings
• Endpoint management, user provisioning, and identity tools like Okta
• How to support and scale IT services for remote and hybrid teams
• Incident response and compliance
• Cross-functional collaborations with security, operations, and engineering teams

Skills and Qualifications

• Some experience (internship, part-time, or coursework) supporting computers or troubleshooting tech issues
• Comfortable working in macOS and basic familiarity with common SaaS apps
• Strong communication and problem-solving skills
• Eagerness to learn new technologies and collaborate in a team environment
• Ability to work onsite as needed and coordinate with remote users

Why CHAMPtitles?

Purposeful product work: Tackle problems that matter – digitizing public infrastructure, reducing friction, and restoring trust in complex systems.

Startup momentum with real-world impact: Operate with agility, ship quickly, and see your work in use by government agencies and industry players.

Collaborative, empowered teams: Work in an environment where teams solve problems together.

Benefits

• Health Insurance
• Vision Insurance
• Generous PTO Policy
• Year-end Bonus Potential
• Matching 401k

CHAMP is a SaaS company that uses digitization to optimize vehicle titling and credential management. In short, we speed up the process of transferring titles and managing credentials for all participants in the vehicle and driver ecosystems through efficient application and business process design.

By joining CHAMP, you will be an integral team member with many opportunities for personal growth. We have a great working environment that is flexible, collaborative, and welcoming.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

Referrals increase your chances of interviewing at CHAMP by 2x.

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