Credit Genie is hiring: IT Operations Specialist in New York

Overview

Join to apply for the IT Operations Specialist role at Credit Genie.

This range is provided by Credit Genie. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$80,000.00/yr - $130,000.00/yr

Company

Credit Genie is a mobile-first financial wellness platform designed to help individuals take control of their financial future. We leverage artificial intelligence to provide personalized insights and are building a financial ecosystem by offering tools and services that provide instant access to cash, and building credit. Our goal is to empower every customer to achieve long-term financial stability.

Founded in 2019 by Ed Harycki, former Swift Capital Founder (acquired by PayPal in 2017). Backed by Khosla Ventures and led by industry pioneers from companies such as PayPal, Square, and Cash App, we are well positioned to build the future of inclusive finance through cutting-edge technology and customer-centric solutions.

Overview

We are seeking a proactive and detail-oriented IT Operations Specialist to be the cornerstone of our employee technology experience. This role blends hands-on technical support with strategic operational involvement. You will be the first point of contact for our team’s technology needs, ensuring everyone has the tools and access required to excel. You will also manage IT assets, track budgets, and contribute to high-impact projects that shape the future of technology at our company. If you are passionate about providing outstanding service, improving processes, and growing your skills in a dynamic environment, this is the role for you.

What You’ll Do

• Employee Technical Support: Provide timely and empathetic support for hardware, software, and network issues through our ticketing system, chat, and in-person interactions.
• New Hire Onboarding: Manage end-to-end IT onboarding, provisioning equipment and creating accounts for a seamless experience from day one.
• SaaS & Application Support: Administer user access for our SaaS platforms; identify opportunities to automate provisioning and de-provisioning.
• Equipment Lifecycle Management: Oversee procurement, configuration, and tracking of user equipment and hardware assets.
• Office & Facilities Support: Serve as the primary IT contact for office locations, providing on-site networking, conference room A/V, and infrastructure support; occasional travel to other sites.
• Identity & Access Management (IAM): Participate in projects related to identity providers (e.g., Okta, Google SSO) and user lifecycle management to enhance security and efficiency.
• Business Technology Initiatives: Collaborate on evaluating and implementing new systems and IT projects.
• Infrastructure Growth: Support new office build-outs and expansions, including network setup and A/V installation.

Who You Are

• Naturally Curious: You pursue root causes and innovative solutions.
• Detail-Oriented: You document processes, track assets, and focus on accuracy.
• Security-First: You prioritize protecting company data and user privacy.
• An AI Enthusiast: You are excited by AI tools and their application to productivity.
• An Excellent Communicator: You translate technical concepts for colleagues across departments and build positive relationships.

Requirements

• 2-4 years of IT support or operations experience.
• Hands-on experience with macOS and Windows.
• Experience with an IdP such as Okta, Google Workspace, or Microsoft Entra ID (Azure AD).
• Familiarity with MDM platforms (e.g., Jamf, Microsoft Intune).
• Proven ability to manage tasks and tickets in systems like Jira Service Management or Zendesk.
• Experience with IT purchasing and asset tracking is highly desired.
• This is an in-office position requiring a minimum of 4 days per week at our New York or Plymouth Meeting office.
• Ability to travel to other office locations as needed (approximately 10%).
• Must be able to lift and move IT equipment up to 30 lbs (13.6 kg).

Benefits and Perks

We offer a comprehensive benefits package aimed at promoting financial, mental, and physical wellness. Employees are expected in the office five days a week for collaboration, with flexibility for remote work or adjusted schedules as needed.

• 100% company-paid medical, dental, and vision coverage for you and dependents from day one.
• Monthly fitness reimbursement up to $100 or LifeTime Fitness membership.
• 401(k) with a 2.5% match and immediate vesting.
• Meal program for meals during work days.
• Life and accidental insurance.
• Flexible PTO.

Salary and benefits details are provided per the company’s compensation policies and may vary based on experience and skills. You may also be eligible for bonuses and equity programs. Credit Genie is an equal opportunity employer; accommodations are available during the recruitment process.

Compensation Range: $80K - $130K

Job details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology

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