IT Support Specialist Job at Leidos Inc in Colorado Springs

Overview

The Digital Modernization Sector has an exciting career opportunity for an IT Support Specialist to support the US Space Force's Space Systems Command (SSC), Operational Command and Control Acquisition Delta, known as Kobayashi-Maru located in Colorado Springs, CO. This role provides customer-facing technical support, IT asset and inventory management, and IT administrative tasks.

Primary Responsibilities

• Asset and Inventory Management: Oversee the tracking, assignment, and maintenance of IT assets, including computers, peripherals, software licenses, and other technology equipment. Maintain accurate records of asset inventories, including updates on lifecycle status, repairs, and disposals. Ensure the timely procurement and distribution of new IT equipment based on user needs. Conduct regular audits to ensure compliance with asset management protocols.
• Account Provisioning: Manage user account creation, modifications, and deactivations across various systems and applications. Utilize Active Directory for (account creation, group policies, password resets). Ensure the appropriate permissions and access levels are granted to users based on job roles and security policies. Assist with troubleshooting login issues and account access requests.
• Onboarding and Documentation Management: Coordinate the collection and management of onboarding documents for new employees, including the completion of Form DD 2875, CAC card issuance, and elevated account token management. Ensure all required documentation for system access and security compliance is completed, verified, and filed appropriately. Facilitate timely provisioning of necessary access for new hires to ensure smooth onboarding.
• Basic Networking Tasks: Provide support for basic networking tasks, including troubleshooting network connectivity issues, setting up network devices, and performing basic network configurations. Assist with VPN configurations and user network setup. Support basic troubleshooting of network-related issues affecting user productivity.
• Trillo Board Management: Administer and manage the Trillo board for IT-related requests, ensuring that tasks are prioritized, tracked, and completed in a timely manner. Collaborate with the team to monitor progress on open tasks, communicate updates, and ensure proper documentation of all IT-related activities in the Trillo board. Create, assign, and track tickets for IT service requests and ensure resolution within established service level agreements (SLAs).

Basic Requirements

• Requires BS and 4+ years of prior relevant experience or Masters with 2+ years of prior relevant experience, additional years of experience will be accepted in lieu of a degree.
• IAT Level II certification (SEC+ CE) or higher
• Proven hands-on experience in an IT support or helpdesk role, preferably in an enterprise environment.
• Strong understanding of IT asset management, provisioning tools, and user account lifecycle management.
• Familiarity with networking concepts, including TCP/IP, DNS, DHCP, VPN, and basic network configurations.
• Experience with the Trillo board or similar project management tools is a plus.
• Knowledge of security protocols related to account provisioning, including CAC request process and elevated account tokens.
• Strong communication skills and the ability to work effectively with both technical and non-technical team members.
• Detail-oriented with excellent organizational and time management skills.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• US Citizen, with final DoD Secret Clearance.

Preferred Qualifications

• Familiarity with government security requirements.
• Experience working with industry standard ITSM such as Jira or Service Now.
• Experience working with Confluence collaboration tool and document repository application.

At Leidos, we don\u2019t want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what\u2019s next?" before the dust settles on "what\u2019s now."

If you\u2019re already scheming step 20 while everyone else is still debating step 2... good. You\u2019ll fit right in.

Pay Range: $72,150.00 - $130,425.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.