IT Support Specialist Job at Jobs via Dice in Colorado Springs

IT Support Specialist role at Jobs via Dice for the US Space Force\'s Space Systems Command (SSC), Operational Command and Control Acquisition Delta, known as Kobayashi-Maru, located in Colorado Springs, CO. This position provides customer-facing IT support for direct support personnel, including technical support to end users, IT asset and inventory management, and various IT-related administrative tasks.

Overview

The Digital Modernization Sector has an exciting career opportunity for an IT Support Specialist to support the US Space Force\'s Space Systems Command (SSC), Operational Command and Control Acquisition Delta, known as Kobayashi-Maru located in Colorado Springs, CO. This role is instrumental in providing customer-facing support for direct support personnel. This support shall include providing technical support and assistance to end users, managing IT assets and inventory, and overseeing various IT-related administrative tasks.

Responsibilities

• Asset and Inventory Management: Oversee the tracking, assignment, and maintenance of IT assets, including computers, peripherals, software licenses, and other technology equipment. Maintain accurate records of asset inventories, including updates on lifecycle status, repairs, and disposals. Ensure the timely procurement and distribution of new IT equipment based on user needs. Conduct regular audits to ensure compliance with asset management protocols.
• Account Provisioning: Manage user account creation, modifications, and deactivations across various systems and applications. Utilize Active Directory for account creation, group policies, password resets. Ensure the appropriate permissions and access levels are granted to users based on job roles and security policies. Assist with troubleshooting login issues and account access requests.
• Onboarding and Documentation Management: Coordinate the collection and management of onboarding documents for new employees, including the completion of Form DD 2875, CAC card issuance, and elevated account token management. Ensure all required documentation for system access and security compliance is completed, verified, and filed appropriately. Facilitate timely provisioning of necessary access for new hires to ensure smooth onboarding.
• Basic Networking Tasks: Provide support for basic networking tasks, including troubleshooting network connectivity issues, setting up network devices, and performing basic network configurations. Assist with VPN configurations and user network setup. Support basic troubleshooting of network-related issues affecting user productivity.
• Trillo Board Management: Administer and manage the Trillo board for IT-related requests, ensuring that tasks are prioritized, tracked, and completed in a timely manner. Collaborate with the team to monitor progress on open tasks, communicate updates, and ensure proper documentation of all IT-related activities in the Trillo board. Create, assign, and track tickets for IT service requests and ensure resolution within established SLAs.

Basic Requirements

• Requires BS and 4+ years of prior relevant experience or Masters with 2+ years of prior relevant experience, additional years of experience will be accepted in lieu of a degree.
• IAT Level II certification (SEC+ CE) or higher.
• Proven hands-on experience in an IT support or helpdesk role, preferably in an enterprise environment.
• Strong understanding of IT asset management, provisioning tools, and user account lifecycle management.
• Familiarity with networking concepts, including TCP/IP, DNS, DHCP, VPN, and basic network configurations.
• Experience with the Trillo board or similar project management tools is a plus.
• Knowledge of security protocols related to account provisioning, including CAC request process and elevated account tokens.
• Strong communication skills and the ability to work effectively with both technical and non-technical team members.
• Detail-oriented with excellent organizational and time management skills.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Requires DoD Secret Clearance.

Preferred Qualifications

• Familiarity with government security requirements.
• Experience working with ITSM tools such as Jira or Service Now.
• Experience working with Confluence collaboration tool and document repository application.