IT Support Specialist Job at Jobs via Dice in Commerce City

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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Kforce Technology Staffing, is seeking the following. Apply via Dice today!

Responsibilities:

• Answer Help Desk calls/email requests professionally and courteously
• Provide on-site and remote Tier-2 end-user technical support
• Perform preventative and routine maintenance at multiple sites
• Maintain detailed asset catalog per site
• Train users on Desktop applications like MS Office, Adobe, and industry-specific apps
• Install, configure, and troubleshoot hardware, software, peripherals, VOIP, and mobile phones
• Create and deploy Windows images using SCCM and Microsoft Intune
• Support mobility devices (iOS and Android)
• Assist with application testing
• Manage Active Directory and O365 hybrid domain accounts
• Handle incidents and service requests in ServiceNow
• Report activities, identify deficiencies, and suggest remediations
• Collaborate with support tiers to troubleshoot network issues
• Support on-premises changes, maintenance, and configurations
• Maintain software and equipment for longevity
• Contribute to IT and business initiatives, advising on best practices
• Participate in emergency responses (including after hours)
• Assist with onboarding and offboarding users

Requirements:

• Strong problem-solving skills and ability to work independently and in teams
• Understanding of systems and interfaces, ensuring high customer satisfaction
• Proactive maintenance and equipment procurement skills
• Experience troubleshooting basic networking issues and configuring IP/wireless networks
• Maintain organized equipment rooms
• Create and maintain IT knowledge base and documentation
• Relevant experience and skills for the duties listed
• Relevant education or training is a plus

The pay range is the lowest to highest compensation reasonably believed to be paid at posting. Actual pay may vary based on qualifications and business needs. Benefits include medical/dental/vision, HSA, FSA, 401(k), and insurance options. Salaried employees receive paid time off; hourly employees' PTO eligibility varies. Pay is not guaranteed until earned and paid. This role is not eligible for bonuses or commissions.

Kforce is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, veteran status, or disability.

By applying, you agree to receive communications from Kforce and affiliates, including AI-generated calls, texts, or emails. Message rates may apply, and you can opt out at any time.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Software Development

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