United States Courts is hiring: IT Support Specialist in Pensacola

Overview

The Clerk of Court for the U.S. District Court in the Northern District of Florida seeks a mission-driven, full-time Information Technology Support Specialist in the Pensacola division. The ideal candidate possesses strong technical skills in addition to excellent interpersonal and analytical abilities, a strong work ethic, and flexibility. The incumbent will serve on the administrative and operations support team in the Pensacola division and report directly to the Director of Information Technology. The incumbent will work closely with the Director of Information Technology, court leadership, and members of the district-wide IT team to provide high-level technical support to judges, clerk’s office staff, chambers staff, and others served by the court. The incumbent will provide hands-on support and technical assistance to the court and end-users for local computer systems including networks, personal computers, portable electronic devices, audio/visual equipment, off-the-shelf software applications, major national systems, and systems developed or customized for local use. This position requires on-site work at the United States Courthouse in Pensacola, Florida, but the incumbent will serve as part of the district-wide IT team supporting all divisional offices of the court (Tallahassee, Pensacola, Panama City, and Gainesville).

Responsibilities

• Provide high level technical support to judges, clerk’s office staff, chambers staff, and others served by the court.
• Offer direct hands-on support for local computer systems, networks, personal computers, portable devices, audio/visual equipment, and software applications.
• Collaborate with the Director of IT and district-wide IT team to implement, configure, maintain, and support IT infrastructure and systems.

Qualifications

• A high school diploma, or the equivalent
• A minimum of two years of specialized experience or completion of a master’s degree or two years of graduate study in computer science, information technology, or other related fields.
• Specialized experience is defined as experience in the implementation, configuration, maintenance, and support of A/V systems, digital recording, cabling & infrastructure, network concepts, computer hardware and software, mobile devices, and their effective deployment in an increasingly complex environment
• Proven history of working well within a team, prioritizing tasks, and making technical decisions through methodical troubleshooting and research
• The ability to learn quickly and become proficient in the use of automated systems to accomplish work and apply rules, regulations, directives, and laws with accuracy
• Excellent customer service skills and the ability to serve more than 100 end-users with varying degrees of experience tactfully, courteously, and professionally
• Excellent communication skills, both verbal and written, with demonstrated skill in writing procedures and clear technical documents
• Proven history exhibiting a strong work ethic, attention to detail, accuracy, and the use of good judgment and sound ethics
• Ability to lift at least 50 pounds

Employee Benefits

Judiciary employees serve under excepted appointments (not civil service). Employees of the U.S. District Court are "at will" employees and are required to adhere to the Code of Conduct for Judicial Employees, which is available to candidates for review on the Court’s website at www.flnd.uscourts.gov.

The federal judiciary offers generous benefits including paid vacation; sick leave; 11 paid holidays; and optional participation in Federal Employees’ Health Benefits, supplemental Dental and Vision Insurance, Federal Employees’ Group Life Insurance, long term care insurance, flexible benefits program, retirement plan, and a portable savings plan with matching contributions.

Application Info

This position will be in the Pensacola division of the U.S. District Court for the Northern District of Florida. Applicants must be a U.S. citizen, a U.S. National, or qualify under the Appropriations Act Citizenship exemptions. Employees are required to use the Electronic Fund Transfer (EFT) for payroll deposits. This position is classified as a highly sensitive position; therefore, the successful applicant will be required to undergo a background investigation which will include a criminal history. Any applicant selected for this position will be hired provisionally pending successful completion of the investigation. Retention will depend upon a favorable suitability determination of the background investigation.

Qualified applicants should submit a resume including salary history, a completed application form AO-0078 (available at www.flnd.uscourts.gov), and a list of three professional references to:

Attn: Vacancy Announcement 25-06
U.S. District Court for the Northern District of Florida
Office of the Clerk of Court
One North Palafox Street
Pensacola, Florida 32502

First preference will be given to applications received by Sept. 5, 2025.

The federal Judiciary is an Equal Employment Opportunity employer.