Town of Palm Beach is hiring: IT Support Specialist in Raleigh

Overview

The United States District Court and United States Probation Office for the Eastern District of North Carolina are seeking applicants for a full-time IT Support Specialist in Greenville, NC. The IT Support Specialist provides Audio Visual (AV) and courtroom technology support as well as specialized and routine technical/helpdesk user support services to the judges and staff of the District Court and Probation Offices. This position reports to the Information Services Manager. This position is being advertised at the CL 25 to CL 26 based on experience and qualifications with promotional potential to a CL 27 ($59,133 - $96,147). Applications that are received by the initial cut-off date of August 29, 2025, will be given first consideration.

Responsibilities

• Monitor and promptly address helpdesk requests, offer technical support, and aid in the maintenance of computer systems and mobile devices, including software and hardware installations, relocations, and modifications. Analyze, isolate, and resolve intricate system issues using available technical resources. Diagnose and rectify computing system failures (hardware and software) and ensure compatibility and functionality of user applications.
• Assist with testing and supporting networked courtroom A/V equipment.
• Assist with the development and implementation of short-term and long-range automation improvement plans for the court, including disaster recovery operations and testing (network performance, security, anti-virus, intrusion, web usage/monitoring, server design and acquisition). Monitor and verify systems/data backups. Produce system documentation and perform startup/shutdown procedures.
• Recommend, schedule, and plan the installation and testing of new products and improvements to network/computer systems.
• Assist with planning, coordination, implementation, and testing of network security measures to protect data, software, and hardware.
• Provide information and training assistance to users on computer systems and programs, including training court and probation staff and the bar in the use of courtroom presentation systems and equipment.
• Collaborate with IT team members to stay current with IT developments and coordinate troubleshooting activities related to courtroom and conferencing systems to maintain district-wide baselines and standards.
• Troubleshoot, configure, and assist users with mobile devices (e.g., iPhones, iPads, and MiFi devices).
• Travel to other locations in the district as required.
• Other duties as assigned.

Qualifications

To qualify for the position, an individual must have a high school diploma or equivalent and at least three years of specialized experience. Specialized experience means progressively responsible technical experience related to the work of the position with demonstrated knowledge, skills, and abilities. Incumbent should have: thorough working knowledge of Windows-based Intel computer systems, virus protection, email, hardware/software installation and repairs, application support, data communications, and training. Additional skills include a working knowledge of basic network connectivity and the ability to troubleshoot basic network access issues; familiarity with peripherals such as printers, scanners, keyboards, optical mice, video-conferencing equipment, and related devices.

The incumbent must be a self-starter, customer-service oriented, mature, able to exercise good judgment, and able to work harmoniously with others. A judicial employee must maintain a professional appearance and demeanor, handle confidential information, and be able to work outside business hours to complete urgent projects or prevent disruption to court proceedings or events. Must be able to lift and move moderately heavy items.

Preference will be given to candidates with an associate or bachelor’s degree in a computer-related program and/or certifications such as Network+, A+, MCP, MCSE, or other related credentials. Preference will also be given to candidates with experience with Microsoft Active Directory, MS Outlook/MS Teams, Microsoft Windows 10/11, Microsoft 365, Windows Server 2016-2023, VMware vSphere and Horizon, Adobe Acrobat, Mobility Management solutions (Airwatch/WorkspaceOne), and Apple iOS devices.

Conditions of Employment

Applicants must be United States citizens or lawful permanent residents actively seeking citizenship. Judicial Branch employees are at-will and not subject to competitive service. Salary will be based on experience and qualifications. Electronic Funds Transfer for payroll deposit is required. Applicants will undergo a background investigation (including references, criminal history, and credit history) prior to an offer. The selected candidate must successfully complete a ten-year background investigation with periodic updates every five years thereafter.

Application Procedures

All interested persons should apply online by visiting https://www.governmentjobs.com/careers/nced and submit an application package including: the completed application, a cover letter, resume, photocopies of applicable certifications, and three employment references. Travel and relocation expenses will not be reimbursed. The court provides reasonable accommodations to applicants with disabilities. The court reserves the right to modify the conditions of this job announcement, withdraw the announcement, or fill the position at any time. Due to volume of applications, only candidates in consideration will be contacted.

- THE COURT IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER -

www.nced.uscourts.gov

General questions may be sent via email to NCE_HumanResources@ncep.uscourts.gov

The Federal Judiciary offers a wide range of benefits and choices. Health Insurance, Dental & Vision, Life Insurance, Long-Term Care, Flexible Benefits, FERS retirement, TSP, Vacation/Sick Leave, and Wellness programs are available as part of federal employment.

Employee Assistance Program (EAP) provides counseling and referral services. Workers’ Compensation and related benefits are also available.