IT Support Specialist Job at City of Fridley, MN in Fridley

Salary: $33.62 - $42.20 Hourly
Location : Fridley, MN
Job Type: Full-Time
Job Number: 25028
Department: Finance
Division: Information Technology
Opening Date: 08/27/2025
Closing Date: 9/14/2025 11:59 PM Central

POSITION OBJECTIVE
Bring your technical expertise and customer service skills to a team that keeps Fridley operations running smoothly! As an IT Support Specialist, you'll provide hands-on support, train end-users, and help maintain secure, reliable technology systems. From deploying new hardware to troubleshooting day-to-day challenges, this role offers variety, growth, and the chance to make a real impact in the community. You'll also play an important part in IT projects, system upgrades, and security initiatives that strengthen our technology environment. This is a great opportunity for someone who enjoys problem-solving, learning new technologies, and collaborating with a dedicated IT team. If you're looking for a rewarding role where your work directly supports essential City services, we encourage you to apply!

Expected hiring range: $33.32 - $35.86
ESSENTIAL JOB FUNCTIONS

1. Provide technical support and troubleshooting for end-users, ensuring requests are logged and prioritized through the helpdesk system.
2. Communicate regularly, professionally, and effectively with end-users, vendors, and partner organizations to ensure a high level of support.
3. Deliver training to City staff through new employee onboarding, ongoing user support, lunch-and-learn sessions, and blog posts.
4. Develop IT resources such as checklists, manuals, FAQs, and training materials.
5. Prepare, deploy, and configure PC hardware and software applications.
6. Maintain computer equipment and peripheral inventory and manage the new computer replacement schedule.
7. Configure and maintain printers, copiers, and other peripherals.
8. Support mobile device management, including enrollment, configuration, and troubleshooting of city-issued devices.
9. Assist with Microsoft 365 applications and user access (Teams, OneDrive, SharePoint, Office apps, email), providing both onsite and remote support.
10. Perform regular maintenance and updates to software and hardware systems to ensure optimal performance and security.
11. Assist with creation and maintenance of user accounts and groups.
12. Provide or coordinate security awareness training for City staff.
13. Participate in security practices, including patching, MFA support, endpoint protection, and assisting with vulnerability assessments and remediations.
14. Participate in IT projects such as hardware refreshes, system rollouts, and application upgrades.
15. Assist IT staff with infrastructure maintenance and projects as needed.
16. Stay current with industry trends, best practices, and technologies through professional development.
17. Perform other duties as assigned.

QUALIFICATIONS

Minimum Qualifications:

1. Associate's/Technical Degree in Computer Science, Information Systems, or a closely related technical field; AND
2. One year of recent experience troubleshooting and setting up commonly used IT equipment, including providing support for current Windows OS, Microsoft 365 applications, and mobile devices; OR
3. Equivalent combination of education, training, and experience.
4. Ability to obtain CJIS certification within one month of hire.
5. Valid Minnesota Driver's License.

Desired Qualifications:

1. Experience working in a municipal or public sector IT environment with exposure to CJIS, PCI compliance.
2. Experience providing end-user training and developing IT support documentation or resources.
3. Familiarity with Microsoft 365 administration (Teams, OneDrive, SharePoint, Exchange Online) and basic Entra ID (Azure AD) user management.
4. Knowledge of IT security practices, including MFA, endpoint protection, security awareness training, and vulnerability remediation.
5. Experience with mobile device management platforms.
6. Basic understanding of networking concepts (IP addressing, DHCP, DNS).
7. Experience assisting with IT projects such as hardware refreshes, system rollouts, or application upgrades.
8. Exposure to scripting or programming languages, particularly PowerShell.
9. Industry certifications such as CompTIA A+, Network+, or Microsoft Fundamentals.

KNOWLEDGE, SKILLS, AND ABILITIES

1. Knowledge of computer hardware, software, peripherals, and digital equipment including but not limited to desktops, laptops, tablets, smart phones, printers, projectors, smart boards, and scanners.
2. Knowledge of current Microsoft Windows operating systems and Microsoft 365 applications (Word, Excel, Outlook, Teams, OneDrive, SharePoint, Exchange Online).
3. Familiarity with Active Directory/Entra ID concepts (user accounts, groups, permissions) and the ability to assist with basic administration tasks.
4. Knowledge of mobile device management platforms and troubleshooting mobile devices.
5. Basic understanding of networking fundamentals (IP addressing, DHCP, DNS, wireless connectivity) as well as remote desktop and VPN technologies.
6. Knowledge of IT security principles, policies, and practices including MFA, endpoint protection, patch management, security awareness, and vulnerability remediation.
7. Understanding of helpdesk ticketing systems and support methodologies.
8. Ability to read and adapt scripts for automation or troubleshooting.
9. Ability to deliver training to end-users through onboarding, ongoing support, lunch-and-learns, and blog content. Ability to develop IT resources such as checklists, manuals, FAQs, and training materials.
10. Ability to create, update, and maintain IT documentation and user support resources.
11. Ability to troubleshoot and resolve technical issues quickly and efficiently.
12. Strong communication and customer service skills, with the ability to explain technical issues to non-technical staff clearly and effectively.
13. Ability to establish and maintain professional working relationships with employees, vendors, contractors, and external agencies.
14. Strong organizational and time management skills with the ability to work under pressure and prioritize tasks effectively.
15. Ability to coordinate and participate in IT projects and initiatives.
16. Ability to adapt and learn new technologies and tools quickly and apply learning to improve support services.
17. Ability to maintain confidentiality and protect sensitive information.

EEO/ADAAA
The City of Fridley will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, sex, national origin, marital status, status with regard to public assistance, disability, age, or sexual orientation.
Benefits include a variety of options, paid entirely or in part for the employee by the City, which includes:

• Life, medical, and dental insurance;
• Flexible spending account program
• Short- and long-term disability
• Eighteen (18) days of annual leave per year
• Thirteen (13) paid holidays per year
• Employee wellness program
• Paid Parental Leave
• Tuition reimbursement
• Deferred compensation, Roth and Public Employees Retirement Association
• Employer's share of payments to workers' compensation
• Unemployment compensation

01

Please rate your experience with PowerShell or other scripting languages.

• No experience - No exposure to scripting or automation.
• Beginner - Able to run scripts created by others with little understanding of how they work.
• Intermediate - Able to read and modify scripts created by others, understands what the script does.
• Advanced - Able to write new scripts, follow best practices, and use scripting to automate tasks.

02

Briefly describe the types of tasks you have used PowerShell or other scripting languages for.
03

Please rate your experience with Active Directory or Entra ID.

• No experience - No exposure to user or group management.
• Beginner - Able to reset passwords and follow instructions to complete basic tasks.
• Intermediate - Able to create users and groups, assign membership, and perform basic troubleshooting.
• Advanced - Able to manage delegated permissions, troubleshoot complex identity issues, and support policy configurations.

04

Please rate your experience supporting Microsoft 365 applications and services (Teams, OneDrive, SharePoint, Word, Excel, etc.).

• No experience - No exposure to Microsoft 365.
• Beginner - Able to use Microsoft 365 applications as an end-user, with limited troubleshooting experience.
• Intermediate - Able to assist end-users, troubleshoot common issues, and configure application settings.
• Advanced - Able to administer accounts, configure integrations, and troubleshoot complex issues across Microsoft 365 services.

05

Briefly describe your experience with these applications.
06

Please rate your experience supporting Windows operating systems.

• No experience - No exposure to Windows OS troubleshooting.
• Beginner - Able to follow instructions to perform basic tasks (logon support, updates, file access).
• Intermediate - Able to independently troubleshoot common OS issues, configure settings, and install updates.
• Advanced - Able to resolve complex OS problems, use advanced tools for troubleshooting, and support OS deployment.

07

Please rate your experience with mobile device management platforms.

• No experience - No exposure to MDM platforms.
• Beginner - Able to enroll devices and follow documentation to configure basic settings.
• Intermediate - Able to configure, update, and troubleshoot managed devices and apply standard policies.
• Advanced - Able to create and manage policies, perform advanced troubleshooting, and support large-scale deployments.

08

Please rate your experience with IT security practices (MFA, patching, endpoint protection, vulnerability remediation).

• No experience - No exposure to IT security practices.
• Beginner - Familiar with MFA and basic patching from an end-user or support perspective.
• Intermediate - Able to support and troubleshoot MFA, perform patching, and assist with endpoint protection issues.
• Advanced - Able to help implement and monitor IT security measures, assist with remediation efforts, and support vulnerability assessments.

09

What specific IT security practices have you worked with (for example MFA, patching, endpoint protection, or vulnerability remediation), and what was your role in supporting them?
10

Please rate your experience with using a helpdesk ticketing system.

• No experience - No exposure to IT helpdesk or ticketing systems.
• Beginner - Able to create and update tickets, follow documentation, and close basic requests.
• Intermediate - Able to manage own tickets from start to finish, prioritize requests, and provide status updates to end-users.
• Advanced - Able to manage queues, categorize and escalate tickets appropriately, and generate or review reports to identify trends or recurring issues.

11

Please rate your experience with creating documentation or delivering training to end-users.

• No experience - No exposure to training or documentation.
• Beginner - Able to update existing materials or provide one-on-one support.
• Intermediate - Able to create documentation or deliver group training sessions (e.g., lunch-and-learns).
• Advanced - Able to design tailored training programs and resources for multiple audiences.

12

What types of IT documentation or training materials have you created or updated?
13

Please rate your experience providing technical support to end-users.

• No experience - No exposure to end-user support.
• Beginner - Able to provide basic support by following step-by-step instructions.
• Intermediate - Able to troubleshoot and resolve common hardware and software issues independently.
• Advanced - Able to resolve complex or uncommon technical issues that may require research and creative problem-solving.

14

Briefly describe the types of technical issues you regularly handle in end-user support (e.g., hardware failures, software problems, network connectivity, etc.).
15

Please rate your experience with installing or replacing computer hardware.

• No experience - No exposure to computer hardware setup.
• Beginner - Able to follow instructions to set up or replace basic hardware, requires assistance with troubleshooting.
• Intermediate - Able to configure BIOS settings, replace components, resolve driver issues, and use diagnostic tools.
• Advanced - Able to automate deployments, optimize hardware configurations, and troubleshoot complex hardware failures.

16

Please rate your experience with installing and updating software applications.

• No experience - No exposure to software installation.
• Beginner - Able to install basic software by following vendor instructions, needs assistance with troubleshooting.
• Intermediate - Able to independently install software, apply updates, and troubleshoot common issues.
• Advanced - Able to automate installations, use command-line or packaging tools, and resolve complex installation errors.

17

If offered this job, you will be required to undergo an in-depth background check by our Police Department. Are you ok with this?

• Yes
• No

Required Question