IT Support Specialist Job at Tandym Group in Conshohocken

A pharma company in the Greater Philadelphia area is actively seeking a new IT Support Specialist to join its growing team. This full-time, onsite position is ideal for a tech-savvy professional with strong troubleshooting skills, a customer-first mindset, and experience supporting macOS, iOS, and Windows 11 environments.

About the Opportunity:

• Schedule: Monday to Friday
• Hours: 8am to 5pm
• Setting: Onsite

• Deliver in-person and remote technical support for macOS, iOS, and Windows 11 systems
• Set up, configure, and maintain desktops, laptops, and mobile devices
• Manage Microsoft 365 applications, including Outlook, SharePoint, Teams, and OneDrive
• Troubleshoot and resolve issues related to operating systems, software, printers, and other peripherals
• Accurately document incidents, troubleshooting processes, and resolutions
• Support onboarding and offboarding processes: account setup, device preparation, and user orientation

• 3+ years of IT support experience in mixed Apple and Windows environments.
• Technical proficiency with macOS (Ventura, Sonoma), including Apple M-series hardware
• Experience with iOS configuration and support, including Apple ID/iCloud setup
• Windows 11 expertise with knowledge of imaging and end-user environment management
• Strong working knowledge of Microsoft 365 (especially Exchange Online and Teams)
• Experience with Azure Active Directory / Entra ID
• Previous experience with Networking fundamentals (e.g., DHCP, DNS, LAN/WAN)
• Experience with Conference room AV and office printer management
• Familiarity with endpoint security best practices, including: FileVault; BitLocker; Antivirus solutions and, Multi-factor authentication (MFA) configuration

• Relevant certifications such as CompTIA A+, Microsoft MD-102, or Apple ACSP
• Experience with IT service management (ITSM) platforms like Freshservice or ServiceNow