Job Description
The IT Support Technician is needed to provide technical assistance and ensure smooth daily operations across multiple branch locations. This role involves a wide range of responsibilities within the IT department, including support for hardware, software, printers, and other related equipment.
Responsibilities
• Provide technical support to end users via the NinjaOne ticketing system: identify, troubleshoot, respond to, resolve, and document user requests.
• Support installations, upgrades, configuration, and maintenance of devices and systems (hardware and software) for both remote and onsite users.
• Manage user accounts: create, disable, assign permissions, and reset passwords in accordance with company policies.
• Adhere to established security policies and controls.
• Offer onsite network support across locations in North Carolina and South Carolina as needed.
• Monitor endpoint management software and backup systems.
• Collaborate with third-party vendors for troubleshooting and warranty-related matters.
• Assist with onboarding new users, training initiatives, and other related projects.
• Exceptional customer service mindset with strong oral and written communication skills.
• Solid understanding of general hardware and software systems.
• Strong diagnostic and problem-solving capabilities.
• Self-motivated with excellent organizational and time-management skills.
• Ability to manage fluctuating workloads and remain professional during high-demand periods.
• Physically capable of climbing ladders and lifting up to 50 lbs.
• Ability to handle sensitive data with discretion and confidentiality.
• Willingness to travel to various branch locations as needed.
• Bachelor’s degree in computer science or related field preferred (or equivalent relevant experience).
• 2–3 years of experience in a similar role required.
• Must possess a clean driving record and ability to travel 10% within the Carolinas.