IT Field Support Specialist Job at ZipRecruiter in Raleigh

Job Description

Position Summary:

The Diocese of Raleigh is seeking a highly motivated and skilled IT Field Support Specialist to join our collaborative and supportive technology team. The IT Field Support Specialist is a crucial role providing exceptional technical support to our parishes and schools across a multi-county region of eastern North Carolina.

In this role, you will be responsible for end-user assistance, hardware/software troubleshooting, and maintaining the seamless operation of our IT infrastructure. We are looking for a technically proficient problem-solver with excellent customer service skills and the flexibility to travel throughout the region of eastern North Carolina on a weekly basis.

Candidates must either currently live in or be planning to move to the Raleigh area, or eastern North Carolina.

The Diocese offers competitive salaries and a comprehensive benefits package, including health, life, and retirement options, as well as paid time off and a generous holiday schedule. Make a tangible difference by delivering top-tier IT support!

Key Responsibilities:

• Provides first-level technical support to end-users via multiple channels, identifying, investigating, and resolving users’ problems with computer software and hardware.
• Applies knowledge of computer software, hardware, and procedures to diagnose and resolve hardware, software, and network issues.
• Installs, configures, and maintains computer systems and mobile device software, and peripherals.
• Installs, configures, and maintains IP telephony devices and cloud phone PBX systems.
• Assists with setting up and maintaining user accounts and access permissions.
• Assists in monitoring and maintaining IT security systems.
• Documents and tracks support requests and resolutions using a ticketing system.
• Develops and communicates department projects and goals.
• Collaborates with other IT team members to identify and implement improvements.
• Works with other employees to research and resolve problems.
• Provides training and guidance to end-users on IT best practices and tools.
• Coordinates service with software, hardware, or network vendors as needed.
• Evaluates expanding or enhancing computer operations; makes recommendations for hardware and software upgrades to manage workload and system requirements.
• Participates in projects, implementations, and support across multiple locations.
• Stays up-to-date with the latest technological trends and advancements.
• Performs other related duties as assigned.

Minimum Requirements:

• Associate’s degree in information technology/computer science or a related field, or equivalent experience.
• At least 1 year of related experience as an IT Support Specialist, Technician, or similar role.
• Valid driver’s license in good standing with willingness to travel (80% weekly), using personal vehicle with mileage reimbursement if organizational vehicle is unavailable.
• Strong knowledge of Windows and Mac operating systems.
• Familiarity with network protocols, hardware, and troubleshooting.
• Proficient with Microsoft Office Suite.
• Ability to explain technical issues clearly to both technical and non-technical audiences.
• Proficient with or quick learner of various computer hardware peripherals and software applications.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team.
• Strong organizational and time-management skills.
• Employment contingent upon passing criminal background and reference checks.
• Must complete Safe Environment Training within 30 days of hire.

Qualifications:

• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.

Hours per Week: 40

About Us:

The Roman Catholic Diocese of Raleigh covers 54 counties in eastern North Carolina, with a population of over 5.3 million, serving 81 parishes, 13 missions, and several centers for campus ministry. The diocese is served by 171 priests, including diocesan, order, and extern priests, and has an estimated 510,000 Catholics.

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