IT & Executive Support Specialist Job at Cook Systems in Phoenix

Overview

Cook Systems has an immediate need for an IT & Executive Support Specialist. As a Senior IT & Executive Support Specialist, you’ll deliver high-level technical support for employees and senior executives alike. In this onsite role, you’ll troubleshoot complex technical issues, set up and maintain hardware and software, and provide personalized, white-glove technology support for our leadership team—whether in the office, at their home workspaces, or during special meetings and events.

In addition to day-to-day end-user support and network troubleshooting, you’ll run the show for leadership broadcasts, virtual town halls, and high-visibility meetings. This includes providing live event support, public speaking when needed, and ensuring every detail runs smoothly from planning through execution. You’ll also support employees through our onsite Tech Bar, offering walk-up help for quick solutions and a great in-person support experience.

Responsibilities

• Provide advanced technical support for PCs, Macs, software, mobile devices, and networks.
• Deliver exceptional, proactive support for executive leadership in the office, at home, or during offsite meetings and events.
• Act as the lead technical resource during executive meetings, broadcasts, and special events—ensuring seamless technology, speaking when needed, and coordinating all technical aspects.
• Provide walk-up technical support and quick fixes at our onsite Tech Bar.
• Consult with executives to understand unique work styles and recommend the best technology solutions for their needs.
• Troubleshoot and resolve technical issues quickly via phone, chat, in person, or onsite support.
• Manage projects and tasks from start to finish, ensuring successful outcomes every time.
• Maintain clear documentation and knowledge articles to help the team deliver consistent, top-tier support.
• Collaborate with other IT teams to coordinate hardware procurement, upgrades, and security compliance.
• Mentor junior team members and help build a culture of excellent customer service.

Minimum Educational and Related Work Experience

Associate’s or Bachelor’s degree in IT, Computer Science, OR 3+ years of experience in desktop support and network troubleshooting for PCs and Macs.

Additional Qualifications

• Relevant certifications such as A+, Network+, or Microsoft certifications are a plus.
• In-depth knowledge of Biamp, Crestron, and Zoom Rooms is a strong plus.
• Strong communication skills, with the ability to explain technical details to non-technical users, including executives.
• Confidence and professionalism to “own the room” when providing meeting or event support, including speaking in front of groups.
• Proven ability to see projects through from beginning to end, manage competing priorities, and work independently.
• Experience supporting virtual meetings and collaboration tools (Microsoft 365, Zoom, etc.).
• A high level of discretion and presence when working with senior leaders.
• e/o/e

Seniority level

• Associate

Employment type

• Contract

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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