ZipRecruiter
IT Infrastructure Support Specialist Job at ZipRecruiter in Baytown
ZipRecruiter, Baytown, TX, United States, 77522
Job DescriptionJob Description
We are seeking a skilled and motivated IT Infrastructure Support Specialist to join our team. This individual will support network, AV, and server infrastructure across multiple manufacturing sites and must be comfortable working in a dynamic operational environment. The role requires hands-on technical abilities, strong communication skills, and a commitment to safety and service excellence.
Key Responsibilities
Safety & Site Operations
- Work in environments with chemical processing risks and associated hazards
- Drive between multiple sites within a large manufacturing complex
- Handle and transport IT equipment across locations
- Wear and maintain appropriate PPE (FRC, steel-toe boots, hardhat, safety glasses, gloves)
Network Infrastructure Support
- Troubleshoot and resolve network issues, acting as hands/eyes for remote L2+ analysts
- Perform new infrastructure deployments (base configuration, physical install, and cabling)
- Coordinate with cable vendors for fiber/copper installations and troubleshooting
- Support wired, wireless, LAN, and WAN technologies
AV Support (Training Provided if Needed)
- Set up and configure Zoom and AV room infrastructure
- Coordinate and oversee AV vendor installations
- Partner with AV engineering teams on room evaluation and design
Server & Storage Support
- Provide hands-on support for server and storage systems
- Rack, cable, and perform minor hardware repairs (e.g., hard drive replacement)
- Escort and supervise vendors during installations or break/fix support
Project Management & Execution
- Partner with business stakeholders to plan and deliver infrastructure projects
- Collaborate with internal IT project teams (e.g., EMIT) to support on-site execution
- Manage deliverables for initiatives such as:
- Desktop deployments
- New building constructions
- Hardware lifecycle replacements
- Printer infrastructure upgrades
- Apply planning, stewardship, and change management principles
Required Skills & Qualifications
- Effective oral and written communication skills
- Strong organizational skills and attention to detail
- Valid driver's license and ability to travel between local sites
- Physical ability to lift and transport equipment safely
- Working knowledge of ServiceNow ()
- DISA Background Check required
Additional Information
- AV support experience is a plus but can be learned on the job.
- This role includes on-call support duties. (every 4-5 weeks)