IT Infrastructure Support Specialist Job at EMCO Technologies in Baytown

We are seeking a skilled and motivated IT Infrastructure Support Specialist to join our team. This individual will support network, AV, and server infrastructure across multiple manufacturing sites and must be comfortable working in a dynamic operational environment. The role requires hands-on technical abilities, strong communication skills, and a commitment to safety and service excellence.

Key Responsibilities

Safety & Site Operations

• Work in environments with chemical processing risks and associated hazards
• Drive between multiple sites within a large manufacturing complex
• Handle and transport IT equipment across locations
• Wear and maintain appropriate PPE (FRC, steel-toe boots, hardhat, safety glasses, gloves)

Network Infrastructure Support

• Troubleshoot and resolve network issues, acting as hands/eyes for remote L2+ analysts
• Perform new infrastructure deployments (base configuration, physical install, and cabling)
• Coordinate with cable vendors for fiber/copper installations and troubleshooting
• Support wired, wireless, LAN, and WAN technologies

AV Support (Training Provided if Needed)

• Set up and configure Zoom and AV room infrastructure
• Coordinate and oversee AV vendor installations
• Partner with AV engineering teams on room evaluation and design

Server & Storage Support

• Provide hands-on support for server and storage systems
• Rack, cable, and perform minor hardware repairs (e.g., hard drive replacement)
• Escort and supervise vendors during installations or break/fix support

Project Management & Execution

• Partner with business stakeholders to plan and deliver infrastructure projects
• Collaborate with internal IT project teams (e.g., EMIT) to support on-site execution
• Manage deliverables for initiatives such as:
  • Desktop deployments
  • New building constructions
  • Hardware lifecycle replacements
  • Printer infrastructure upgrades
• Apply planning, stewardship, and change management principles

Required Skills & Qualifications

• Effective oral and written communication skills
• Strong organizational skills and attention to detail
• Valid driver's license and ability to travel between local sites
• Physical ability to lift and transport equipment safely
• Working knowledge of ServiceNow (preferred)
• DISA Background Check required

Additional Information

• AV support experience is a plus but can be learned on the job.
• This role includes on-call support duties. (every 4-5 weeks)