ADEX Corporation is hiring: IT Support Specialist II in Portland

Overview

We are looking for an operational Level IT Support Specialist - Service Desk to join our team. Working closely in a team environment to ensure client expectations are met and escalated service requests are prioritized appropriately.

Core Responsibilities

• Resolve escalated technical issues from Level support team
• Provide advanced troubleshooting for cloud environments (Microsoft , Azure, AWS)
• Manage firewall and network infrastructure support
• Handle identity and access management issues
• Support MDM solutions and security platforms
• Mentor Level technicians
• Maintain technical documentation

Technical Support Areas

• Microsoft suite and Azure services
• AWS cloud services
• Advanced Active Directory administration and troubleshooting
• Identity management (Microsoft Entra ID, Okta, JumpCloud)
• Mobile Device Management (Intune, JAMF)
• Firewalls (SonicWALL, Fortinet, Sophos)
• Network infrastructure (HP / Aruba, Cisco)
• VLAN configuration and routing
• Security tools and MDR / SIEM platforms
• Windows Server /

Required Skills

• Expert-level Active Directory troubleshooting
• Strong experience with identity management platforms
• Proficiency with multiple firewall platforms
• Advanced networking knowledge (HP / Aruba, Cisco)
• MDM platform administration
• Cloud services support (M, Azure, AWS)
• Excellent written and verbal communication
• Strong time management abilities
• Organized and detail-oriented
• Project coordination experience

Desired Certifications

• Microsoft Certified : Enterprise Administrator Expert
• AWS Certified Cloud Practitioner or higher
• Cisco CCNA
• CompTIA Security+
• Relevant firewall certifications (NSE, SNSA)

Requirements

• years technical support experience
• Strong incident management abilities
• Rotating on-call shifts
• Excellent documentation skills