ADEX
We are looking for an operational Level 2 IT Support Specialist - Service Desk to join our team. Working closely in a team environment to ensure client expectations are being met and escalated service requests are prioritized appropriately
Core Responsibilities:
- Resolve escalated technical issues from Level 1 support team
- Provide advanced troubleshooting for cloud environments (Microsoft 365, Azure, AWS)
- Manage firewall and network infrastructure support
- Handle identity and access management issues
- Support MDM solutions and security platforms
- Mentor Level 1 technicians
- Maintain technical documentation
- Microsoft 365 suite and Azure services
- WS cloud services
- dvanced Active Directory administration and troubleshooting
- Identity management (Microsoft Entra ID, Okta, JumpCloud)
- Mobile Device Management (Intune, JAMF)
- Firewalls (SonicWALL, Fortinet, Sophos)
- Network infrastructure (HP/Aruba, Cisco)
- VLAN configuration and routing
- Security tools and MDR/SIEM platforms
- Windows Server 2019/2022
- Expert-level Active Directory troubleshooting
- Strong experience with identity management platforms
- Proficiency with multiple firewall platforms
- dvanced networking knowledge (HP/Aruba, Cisco)
- MDM platform administration
- Cloud services support (M365, Azure, AWS)
- Excellent written and verbal communication
- Strong time management abilities
- Organized and detail-oriented
- Project coordination experience
- Microsoft 365 Certified: Enterprise Administrator Expert
- WS Certified Cloud Practitioner or higher
- Cisco CCNA
- CompTIA Security+
- Relevant firewall certifications (NSE, SNSA)
- 5+ years technical support experience
- Strong incident management abilities
- Rotating on-call shifts
- Excellent documentation skills