IT Support Specialist Job at Smartfox Solutions in Decatur

IT Specialist

This position will provide LAN and desktop support to end-users and customer service on company-supported computer applications, platforms, and devices. The specialist should be able to troubleshoot problems and advise on the appropriate action in an expeditious manner with a positive attitude; and establish and maintain effective working relationships with customers, team members and management.

JOB TASKS & RESPONSIBILITIES

· Reports and works with assigned lead to set priorities

· Respond to requests for technical assistance in person, via phone, remotely; will require local travel between facilities

· Diagnose and resolve technical hardware and software issues

· Maintain access control systems, CCTV systems, and use multiple third-party systems

· Follow standard help desk procedures/protocol

· Identify and escalate situations requiring urgent attention; inform management of recurring problems

· Track and route problems and requests and document resolutions

· Program DVR/NVR camera systems for installation and remote access

· Maintain documentation including inventory, ticket tracking and assigned project work

· Stay current with system information, changes and updates

· Prepare computer desktops, laptops, and servers for deployment

· Level 1 Triage Support peripheral hardware (printers, scanners, accessories)

REQUIREMENTS

· Requires two years of related experience or equivalent.

· Knowledge of Windows server and desktop operating systems.

· PC and server hardware and configuration including related peripherals.

· Thorough knowledge of Word, Excel, Power Point, Active Directory, Outlook, Email clients; ability to learn health care-specific applications.

· Knowledge of virtualization, A+ and/or Microsoft Certifications.

· Strong customer service and problem-solving skills including the ability to provide diligent, prompt, and courteous responses to users’ questions or PC issues.

EDUCATION & EXPERIENCE

· Bachelor's degree preferred

· Working knowledge of fundamental operations of relevant software, hardware and other equipment

· Knowledge of LAN/WAN, Cisco Meraki preferred

· Knowledge and experience of customer service practices

· Related experience and training in troubleshooting and providing help desk support

Opportunity/Growth

Job Type: Full-time

Pay: $26 and up based on skill level and knowledge

Benefits:

• Health insurance
• Paid time off
• Commission and bonus opportunities

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• IT support: 2 years (Required)

Work Location: One central location, but will travel to multiple local sites on a daily basis