IT Support Specialist - Hybrid Job at GRT Financial in Gilbert

IT Support Specialist

Job Type: Hybrid (70% remote and 30% in office)

Location: 1166 Gilbert Rd Ste. 118, Gilbert, AZ 85296

G.R.T. Financial is a dynamic and growing company that assists clients with their debt settlement programs. We are seeking an IT Support Specialist who is largely responsible for providing IT support services and will report to our Chief Technology Officer. We are looking to fill a need to have a highly competent and highly motivated individual in this role.

Primary responsibilities include, but are not limited to:

· Respond to, track, and document support requests through the ticketing system

· Troubleshoot hardware, software, and network related issues

· Resolves problems as required and prevents recurrence

· Ability to document processes and procedures

· Communicate with technical and non-technical personnel

· PC and user deployment

· PC repair / hardware upgrades

· AD user / computer management

· Manage user accounts, permissions, and access controls for various systems

· Software installation / support, Office 365 applications

Technical Environment:

· Windows Server / Windows 11 desktop environment

· Windows Domain, Active Directory, File Server

· Cloud-based call center software

· Industry-specific customer relationship software

· MS Office 365 Hosted Exchange

Requirements:

· PC hardware & software troubleshooting, 1-3 years

· Windows Server / AD, 1 year

· Office 365 Admin experience, 2-4 years

· TCP/IP Networking experience, 1 year

· A comprehensive background check will be performed

Helpful to have:

· Call center experience

· Knowledge of firewall technologies

· Secure data experience (financial/banking/medical)

Work Environment and Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Benefits:

• $22-$23/hr. paid weekly
• Medical, Vision and Dental insurance per the company plan (First of the month following 30 days of employment)
• 4O1k/Retirement Benefit Options (See Summary Plan Description)
• Paid vacation in accordance with the Company PTO Policy.
• 100% company covered life Insurance
• 100% company covered Short/Long-Term Disability
• Flexible spending accounts
• Employee Assistance Program (EAP)

Work Schedule: 8AM - 4PM/ 8:30AM - 4:30PM MST

Work Environment and Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sexual orientation, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.