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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Robert Half, is seeking the following. Apply via Dice today!

Description

We are looking for a skilled IT Support specialist -This role is ideal for someone with experience in desktop support and a strong grasp of IT systems and tools. The successful candidate will be responsible for providing technical assistance, troubleshooting hardware and software issues, and ensuring smooth IT operations.

Responsibilities:

Provide technical support for desktop systems, including troubleshooting and resolving hardware and software issues.

Manage user accounts and permissions using Active Directory.

Configure and maintain Cisco wireless routers and other networking equipment.

Utilize ServiceNow for incident tracking and resolution.

Install, configure, and update Microsoft Office applications and Windows operating systems.

Diagnose and resolve connectivity issues, including database and server-related problems.

Collaborate with team members to implement IT projects and meet deadlines.

Create detailed documentation for processes and solutions to ensure clarity and consistency.

Deliver excellent customer service by explaining technical concepts in an accessible manner.

Adapt to changing priorities and work independently to handle assigned tasks effectively.

Requirements

Bachelor's degree in Information Technology, Business Administration, or a related field, or equivalent work experience.

Minimum of 4-6 years of experience in an IT support role.

Hands-on experience with Active Directory.

Familiarity with ServiceNow platform preferred.

Proficiency in troubleshooting computer hardware and peripherals.

Strong knowledge of Windows operating systems and Microsoft Office applications.

Ability to manage projects, prioritize tasks, and meet deadlines.

Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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