Jobs via Dice is hiring: IT Support Specialist in Plano

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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Robert Half, is seeking the following. Apply via Dice today!

Description

We are looking for a skilled IT Support Specialist to join our team in Plano, Texas. In this role, you will provide technical support and maintenance for a range of IT systems, ensuring optimal performance and security. You will also play a key role in new installations and collaborate with cross-functional teams to deliver seamless technology solutions.

Responsibilities:

Deliver day-to-day technical support for airport lounge systems, addressing hardware and software issues effectively.

Manage and maintain network infrastructure using Cisco, Ubiquiti, and Aerohive solutions.

Troubleshoot desktop computing environments, including Windows and macOS workstations, point-of-sale systems, and software installations.

Perform regular system maintenance, updates, and audits to ensure peak performance and security.

Plan and execute the technical setup of new airport lounges, including network design and hardware configuration.

Deploy and test IT hardware and software to meet company standards and project specifications.

Implement and uphold network security protocols to protect systems and data.

Collaborate with vendors and internal teams to meet installation timelines and budget constraints.

Document technical processes, resolutions, and support activities to enhance knowledge sharing.

Train lounge staff on IT systems and provide ongoing technical support.

Requirements

Bachelor's degree in Network Engineering, Information Technology, or a related field.

At least 5 years of experience in delivering technology solutions in operational environments such as hospitality, retail, or airports.

Strong knowledge of network engineering and configuration, including Cisco, Ubiquiti, and Aerohive systems.

Proficiency in troubleshooting Windows, iOS, and Android operating systems.

Familiarity with customer engagement platforms, self-service technologies, and digital signage systems.

Understanding of networking fundamentals such as IP addressing and basic security protocols.

Experience with Active Directory and Windows Server environments.

Network certification is preferred.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Software Development

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