Job Description
Location: iKrusher Headquarters, 11818 Clark Street, Arcadia, CA 91006 (Onsite)
Schedule: Monday to Friday, 9:00 AM – 6:00 PM
iKrusher is seeking a dedicated IT Specialist to support and maintain our IT processes on a daily basis. This role requires expertise in network administration, strong knowledge of Microsoft Dynamics 365, and the ability to manage both Windows and Mac environments while providing hands-on support to end users.
Duties & Responsibilities:
Maintain, configure, and ensure the reliable operation of computer systems, network infrastructure, and IT policies.
Handle end-user IT onboarding and offboarding.
Administer network infrastructure (Ubiquiti).
Create, document, and maintain IT department SOPs.
Install and update computer components and software, configure MS365 systems, and integrate automation processes.
Provide macOS and Windows support, ensuring workstation and application issues are resolved promptly.
Troubleshoot hardware/software issues, document problems and resolutions, and report impact to stakeholders.
Recommend hardware and software improvements.
Perform and oversee regular backup operations, disaster recovery, and failover procedures.
Train and coach colleagues on IT systems to improve efficiency and user satisfaction.
Evaluate IT operations, recommending improvements and upgrades to hardware/software.
Collaborate with external partners as needed to resolve errors or optimize IT systems.
Stay current with technology innovations and trends.
Perform other duties as assigned.
Required Skills & Abilities:
Excellent verbal and written communication skills.
Mandarin speaking is a plus.
Expertise in Microsoft 365 Dynamics, specifically Business Central (BC) & CRM components.
Experience with MS 365 Dynamics conversions is a plus.
Experience with MS Intune or similar mobile device management systems.
Ability to troubleshoot PCs, Macs, and iPhones.
Excellent interpersonal and customer service skills.
Strong analytical, problem-solving, and time management skills.
Ability to explain technical issues clearly to both technical and non-technical users.
Proficiency in Microsoft Office Suite and ability to quickly learn new technologies.
Education & Experience:
Bachelor’s degree in Computer Science or related field, or equivalent experience required.
Minimum of 4 years of related IT experience.
Compensation:
Full-time, non-exempt, hourly position
Pay range: $35.00 – $40.00 per hour (approx. $72,800 – $83,200 annually, based on 40 hours per week)
Eligible for overtime pay in accordance with California labor laws
Benefits:
Medical, Dental, and Vision coverage beginning the 1st of the month after 60 days of employment
401(k) plan with company match after 90 days
Paid Sick Time and Vacation on an accrual basis (usable after 90 days)
10 Paid Holidays per year
Why Join Us?
We offer a dynamic work environment where innovation and efficiency are highly valued. If you are passionate about IT infrastructure, systems optimization, and providing exceptional end-user support, we encourage you to apply and become a key member of our growing team.
Equal Opportunity Employer
iKrusher is an equal-opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.