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n PC repair, troubleshooting, deployment and equipment tracking/inventory
Job Summary
The IT Local Support maintains a customer-service oriented atmosphere for assigned regions, which includes prompt response, effective communication, and delivery of solutions for issues reported. Must have experience in PC repair, troubleshooting, deployment, and equipment tracking/inventory.
Responsibilities
Provides local and remote support for Microsoft Windows client PC's and mobile devices running Android and iOS when needed.
Assists customers with troubleshooting of network and Wi-Fi related issues, along with WAN/VPN, internet connectivity diagnostics, onsite and remotely.
Assists customers with installation, configuration, and day-to-day usability of computers in a Windows network environment, networked and stand-alone peripheral equipment, and software.
Manages the processing of incoming incidents and requests from customers via multi-channels and ensures courteous, timely, effective resolution, and prioritization of them.
Works closely and supports Corporate Service Desk, Security, Network, and Server Admin Teams.
Assists with answering IT Service Desk phone when needed.
Documents the tickets queue to ensure ongoing and resolved requests reflect all steps taken so they can serve as reference when needed, utilizing company-provided tools.
Maintains and keeps track of computer inventory.
Qualifications
Bachelor's degree in Computer Science preferred, or 3+ years related on the job experience
3+years experience PC repair, troubleshooting, deployment, and equipment tracking/inventory
1+ years experience with troubleshooting/establishing Citrix server connections.
2+ years experience with client, server, network service delivery and MFP printers.
Experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP.
Must be a team player, customer service and Goal oriented
Self-learner
Able to handle conflicts.
Flexible with work hours.
Availability to travel 10% - 40% of the time within a region.
Strong verbal and written communication skills at executive and technical levels.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Information TechnologyIndustries
IT Services and IT Consulting
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