Pacific Mobile Structures, Inc. is hiring: IT Support Analyst in Frisco

Join to apply for the IT Support Analyst role at Pacific Mobile Structures, Inc.

Join to apply for the IT Support Analyst role at Pacific Mobile Structures, Inc.

Business Profile: At Pacific Mobile Structures we have a consistent track record in the commercial modular building industry. We sell and lease mobile office space and build innovative modular structures. With over 275 employees, we maintain a rental fleet of over 9,000 units spanning 4.8 million square feet and over 1,400 storage containers. We reinvest 15% of our revenues into maintaining our products. Additionally, over 86% of our customers order from us again, and over 60% of our business comes from referrals. We provide high-performing re-locatable classrooms, as well as quality modular structures for office buildings, medical clinics, government services, and workforce housing.

As a values-based company, we have built a unique culture that drives our performance in the marketplace. We put our values at the forefront of everything we do, from hiring to our strategic long-term planning process. We empower our employees to make decisions that honor our values. This, along with our size and financial strength, allows the company to lead our industry in crafting a rewarding employee experience. Ownership’s long-term vision and its many dedicated employees create a culture that cannot be duplicated.

Job Summary:

The IT Support Analyst acts as the primary contact for internal users seeking technical assistance, providing support across a wide range of hardware, operating systems, and software applications. This role is responsible for troubleshooting and resolving issues utilizing remote diagnostic tools and clear, effective communication, ensuring users receive detailed, actionable guidance tailored to their needs. The analyst must prioritize and manage multiple support requests simultaneously, maintain accurate and thorough documentation of incidents and solutions, and uphold system security by adhering to IT policies and best practices. Collaborating with other IT team members, escalating unresolved issues appropriately, and contributing to improvements in support processes and training are essential responsibilities. Additionally, the position involves onboarding new employees by familiarizing them with company technology and regularly updating their own technical knowledge. Dedication to professionalism, technical expertise, and delivering excellent service is crucial for maintaining smooth operations and fostering a positive support experience throughout the organization.

Benefits & Perks of being a Pacific Mobile Employee:

• 7.5 Paid Holidays plus 2 additional Floating Holidays
• 80 hours PTO (Paid Time Off) effective on hire date
• Medical, Dental, and Vision coverage options
• 8 hours of Volunteer Time per year
• 401(K) Retirement Benefits with Company Match
• Exercise Subsidy Plan, equal to $25 per month
• Quarterly Wellness Incentives
• Safety and Values Recognition Programs
• Years of Service Recognition
• Employee Development & Training
• Drug-Free, Safety-Focused Environment
  
  

Pay range: $50,000 - $60,000 DOE

Essential Functions:

• Serve as the first point of contact for users seeking technical assistance by phone, email, instant message, or in person.
• Perform remote troubleshooting utilizing diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by users.
• Walk users through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Record events, problems, and their resolution in help desk ticketing system.
• Setup, update, and decommission user IT accounts as needed.
• Onboard new company employees to familiarize them with their technology.
• Follow-up and update user status and information.
• Pass on any feedback or suggestions by users to the appropriate internal team.
• Identify and suggest possible improvements to procedures.
• Maintain and audit IT inventory records as needed.
• Image workstations, maintain software updates, and monitor performance issues.
• Document and publish common Help Desk issues with their solutions.
• Collaborate with other members of the team on projects and company initiatives.
  
  

Required Qualifications:

Level 1:

• Experience as a help desk support analyst or other user support role.
• Tech savvy with working knowledge of office automation products, databases, and remote-control support software.
• Firm understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Proficiency in English with excellent communication skills.
• User-oriented and cool-tempered.
• Knowledge of and experience with Microsoft Word, Excel, PowerPoint, and Outlook.
• Able to travel to branch locations on an as needed basis, less than 10%.
• Basic understanding of concepts like Active Directory, Group Policy, and managing user accounts and access permissions.
  
  

Level 2 (in addition to Level 1 qualifications):

• Familiarity with Microsoft Endpoint Management systems like Intune.
• Experience with scripting languages like PowerShell or Python.
• Understanding of basic security best practices and protocols.
• Strong knowledge and familiarity with concepts like Active Directory, Group Policy, and managing user accounts and access permissions.
• Firm grasp of networking concepts, including TCP/IP, DNS, DHCP, VPNs, VLANs, and wireless protocols like 802.11.
  
  

Level 3 (in addition to Level 1 & 2 qualifications):

• Experience with managing cloud services, including troubleshooting connectivity issues, managing user access, and ensuring data integrity in cloud environments.
• Proficiency in identifying and resolving issues with data storage, backup, and retrieval systems, while prioritizing data security and privacy.
• Knowledge of virtualization platforms (e.g., VMware, Hyper-V).
• Advanced knowledge of networking concepts (TCP/IP, DNS, DHCP, VPNs, VLANs) and in-depth understanding of backend networking and security, including firewall configuration, intrusion detection, VPN management, and cybersecurity defenses.
  
  

Benefits:

Medical, Dental, Vision, 401(K), Charitable Donation Matching, Safety and Values Reward Programs, Community Involvement and Other Great Benefits of being a Pacific Mobile Employee.

We are an AWESOME place to work - but don't take it from us... Visit Glassdoor to hear what our employees are saying about working here: http://www.glassdoor.com/Overview/Working-at-Pacif...

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Construction

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