IT Support Technician Job at North Shore Steel in Houston

North Shore Steel is an industry-leading metals service center in the Houston area with a 65-year history of serving customers at the highest level. Our mission is to create significant value for our customers, provide a prosperous workplace for our employees, and positively impact society. North Shore Steel is looking for an IT Support Technician to join our Team.

Job Summary

The IT Support Technician provides frontline technical support to employees across all departments and locations. This role resolves hardware, software, network, and mobile device issues, maintains IT equipment, and ensures reliable technology operations. The technician works closely with a small IT team to support users in a dynamic environment that includes offices, warehouses, and production areas.

Key Responsibilities

End-User Support

• Provide timely technical assistance in person, by phone, or through the help desk system.
• Troubleshoot and resolve issues related to Windows, Microsoft Outlook, Office 365, and other company-supported software.
• Support mobile devices (Android/iOS), including setup and troubleshooting via our MDM platform.
• Deliver professional, customer-focused support.

Device & Hardware Support

• Set up and configure desktops, laptops, and peripherals (printers, copiers, time clocks, kiosks, monitors, video cameras).
• Help maintain IT asset inventory, tracking lifecycle status, and condition.
• Support conference room and kiosk equipment as needed.

Account & System Administration

• Create and manage user accounts in Active Directory and Microsoft 365.
• Set up users in the MDM system and company phone system.
• Assist with onboarding and offboarding, including license assignments and access management.

Networking & Infrastructure Support

• Troubleshoot basic network connectivity and performance issues or escalate as appropriate.
• Assist with monitoring and maintaining infrastructure under the guidance of the network administrator.

Documentation & Team Collaboration

• Maintain clear documentation of issues, resolutions, procedures, and asset changes.
• Work as part of a 3–4 person IT team supporting multiple company locations.
• Participate in shared after-hours or weekend support coverage as needed.

Skills & Competencies

Required (must be able to demonstrate):

• Proficiency with Windows 10/11, Microsoft Office 365, and Outlook.
• Basic knowledge of networking concepts (IP, DNS, DHCP).
• Familiarity with Active Directory and user account administration.
• Excellent customer service and communication skills.
• Strong attention to detail and documentation.
• Willingness to learn and adapt in a fast-paced environment.
• Dependable and able to manage time and priorities independently.

Learned on the Job (support provided):

• Use of our specific MDM, VoIP phone system, and help desk tools.
• Support procedures for conference rooms, time clocks, video systems, and kiosks.
• Internal IT asset tracking systems and lifecycle processes.
• Troubleshooting company-specific hardware and specialized systems.

Required skills and qualities:

• Excellent customer service
• High level of attention to detail
• Strong organizational skills and ability to multitask based on priorities
• Enthusiasm about ongoing learning

Education & Experience

• Associate’s degree in Information Technology or related field, or equivalent experience required
• Minimum of 2 years of hands-on technical support experience required
• CompTIA A+, Network+, or other IT certifications preferred
• Experience in a warehouse, manufacturing, or multi-site environment preferred

Work Environment & Physical Requirements

• May require work in warehouse environments without climate control.
• Must be able to lift up to 50 lbs and use ladders or lifts when necessary.
• Some local travel between company facilities may be required.

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