IT Support Analyst Job at StaffSource, LLC in Knoxville

Recruiting for an IT Support Analyst who will provide technical assistance in the field or remotely related to computer systems, hardware, and software. The Support Analyst must have the ability to triage and troubleshoot all incoming tickets and calls quickly and efficiently. The Support Analyst will communicate in written and verbal forms, establish and maintain effective work relationships with those contacted in performance of required duties, and maintain and actively pursue knowledge of current industry trends and technological advancements with the computing field. This is a full time opportunity. 

Examples of Duties (List does not include all duties assigned)

• Install hardware components including but not limited to: PCs, printers, monitors, tablets, 3rd party equipment attached to PC, networking equipment, cellular and
• VoIP phones.
• Be able to troubleshoot/diagnose a problem to resolution whether remotely or in the field.
• Troubleshoot IT issues within Level 1 parameters and ability level. Analyst will be trained on Summit systems but must have the ability to troubleshoot outside a set
• of given instructions.
• Able to perform all duties of the Help Desk Support staff.
• Maintains professional competency through research, study, and continuing education programs as directed.
• Contributes to a positive work climate and the overall team effort of the department and organization.
• Adheres to all elements of the established corporate compliance program.
• Maintains strictest confidentiality both internally and externally.
• Complete all other duties, special projects as assigned.

Education

Associate or bachelor’s degree in IT or related field is preferred.

Experience

A minimum equivalent of 3 – 5 years of IT related experience.

Certification/License

COMPTIA A+ certification is required or obtained within 6 months of hire date. Other COMPTIA or IT Certificates a plus. Medical office experience a plus