IT Specialist Job at Shrader Tire & Oil in Toledo

Overview

Since 1948, Shrader Tire & Oil has been providing commercial tires, oil, and mechanical services for hardworking fleets in the Midwest with a commitment to quality, safety, and customer-first service. We are "fleet specialists" and focus our business in commercial fleet maintenance, premium tires and retreads, and bulk oil and lubricants distribution. Our dedicated team of professionals are trained and motivated to provide extreme customer service.

A career at Shrader Tire & Oil will provide opportunities for promotion from within and offer incentives that will help you reach your goals. Shrader offers a great benefits package, including medical and dental insurance, paid time off and a 401 (k) plan. Our Core Values focus on safety first, team attitude, lead with integrity, and community involvement. If you want to learn and grow with a family-owned company that has been around for over 75 years, Shrader is for you!

The IT Specialist works onsite at our Toledo, Ohio HQ with travel to other Shrader Tire & Oil locations throughout Michigan, Indiana, and Ohio.

Key Responsibilities

• Document, train and support end users on the use of various software packages and operating systems
• Manage network cabling and able to run new cables as needed
• Monitor and respond quickly and effectively to requests received through the helpdesk
• Setup and maintain devices including laptops, phones, tablets, etc.
• Evaluate technology used to ensure functionality and efficiency and make recommendations for improvements
• Provide assistance to end-users on operation of any IT systems
• Install, test and configure new workstations, equipment and software
• Perform timely hardware and software upgrades as required
• Travel to other STO locations to support end-users and resolve issues
• Other duties as assigned by manager

What you need to know and have

• Strong knowledge in Microsoft Operating Systems and Office Suites
• Strong knowledge of network security, troubleshooting, and applications
• Proven experience troubleshooting and installing and configuring desktop software
• At least three years experience supporting help desk and offsite locations in a corporate environment
• Excellent customer service skills with a focus on user satisfaction
• Ability to manage multiple tasks effectively in a fast-paced environment
• Minimum of 3 years IT support/Help Desk experience required
• Bachelor's degree in IT or relevant field preferred
• Apple and Android mobile device functionality
• Basic SQL knowledge
• Hardware maintenance
• Travel of 25-30% is required between our 18 locations in Ohio, Michigan, and Indiana

When you will work

• Monday-Friday 8:30 am - 5:00 pm

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Oil and Gas

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.