Bigship
Overview
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Job Description: IT Support Engineer
Job Summary: The IT Support Engineer will play a critical role in providing technical assistance and support to end-users within the organization. This position involves diagnosing and resolving hardware and software issues, assisting with network and system administration, and ensuring a high level of customer satisfaction. The IT Support Engineer will also be responsible for maintaining and troubleshooting various IT systems.
Responsibilities
- Provide first-line technical support to end-users, including hardware, software, and network-related issues.
- Respond to support requests in a timely and professional manner.
- Assist with onboarding and training of new employees on IT systems.
- Diagnose and resolve hardware and software issues for desktops, laptops, printers, and other peripherals.
- Troubleshoot network connectivity problems.
- Investigate and resolve issues related to operating systems, applications, and IT equipment.
- Conduct routine maintenance tasks, such as system updates, antivirus scans, and backups.
- Monitor system performance and identify areas for improvement.
- Collaborate with the IT team to implement system upgrades and enhancements.
- Assist with the installation, configuration, and deployment of hardware and software.
- Set up and configure new workstations, laptops, and mobile devices.
- Ensure software licenses are up to date and compliant.
- Implement and enforce IT security policies and procedures.
- Conduct regular security audits and respond to security incidents.
- Collaborate with the security team to enhance overall security posture.
- Maintain accurate documentation of IT systems, configurations, and troubleshooting procedures.
- Create user guides and training materials.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Proven experience in a similar IT support role.
- Strong knowledge of hardware, software, and networking concepts.
- Excellent problem-solving and communication skills.
- Customer-oriented with a focus on delivering high-quality support.
Preferred Skills
- Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent.
- Familiarity with ITIL best practices.
- Experience with remote support tools.
- Knowledge of Active Directory and Microsoft Exchange.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Information Technology
Industries
- Transportation, Logistics, Supply Chain and Storage
Location: Michigan, United States.
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